Ascension Living Sacred Heart Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 106 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing and engaging memory care programs, making it a strong contender for those needs. However, families should conduct a thorough walkthrough of the specific room and common areas, as recent reports have highlighted concerns regarding facility maintenance and food quality that warrant direct questioning with administration.
Google Reviews
Google Reviews
106 reviews on Google“Ascension Living Sacred Heart Village receives significant praise for its compassionate, attentive nursing staff and high-quality memory care, with many families noting that their loved ones feel valued and well-cared for. However, some reviewers report recurring issues with facility maintenance, poor food quality, and occasional understaffing, particularly during holidays or weekends.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging and active memory care unit
- Strong physical therapy and rehab services
- Clean and welcoming environment
Concerns
- Understaffing or slow response times (mentioned by 3 reviewers)
- Poor food quality and presentation (mentioned by 3 reviewers)
- Facility maintenance issues (leaks, mold, broken equipment) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 146 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to make ongoing improvements to the facility?
- 2With a 3-star health inspection rating, what specific steps is the leadership team currently taking to address those areas and ensure a higher standard of care?
- 3Some families have mentioned concerns regarding the dining experience; could you walk us through how you are working to improve the quality and variety of the meals served?
- 4I see that staffing is a strong point for you, but how do you ensure that response times remain consistent and prompt for residents during peak hours or shift changes?
- 5Could you tell me about the maintenance protocols in place to ensure the building stays in top condition and that any equipment or facility issues are addressed quickly?
- 6What does a typical daily schedule look like for residents, and how do you tailor those activities to keep everyone engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Sacred Heart gets everyone up, neatly cared for, brings them into a common area and interacts with them all day long. Their memory care unit is simply th”
“The staff in the memory care unit were so kind and patient as was Ramona the Activity director+she was so much fun.”
“Selena, the social worker, has been BEYOND helpful through these difficult circumstances. She is readily available to speak with, she is clearly passionate about the work she does, and has gone out of her way to help bring peace of mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent issues across multiple areas, with several safety deficiencies remaining uncorrected after the most recent January 2026 survey. The most recurring problems involve fire safety systems, medication management, and quality of care. While most historical deficiencies were corrected, current concerns include uncorrected fire safety violations (cooking facility protection, sprinkler system maintenance) and electrical equipment issues. One family previously filed a complaint about electrical systems in 2023, which was addressed and corrected.
Jan 9, 2026Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 19, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jan 8, 2024Routine12
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Aug 28, 2023Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Ascension Living Sacred Heart Village
nonprofit
Chain Affiliation
Ascension Living
16 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 19
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit ascensionliving.org
Medicare data downloads
Original nursing home datasets
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