Kendallville Manor
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
While recent reviews highlight a caring and professional staff, the facility has a history of serious medical oversight. When touring, we strongly recommend asking for specific protocols regarding wound care and medication administration to ensure your loved one's safety.
Google Reviews
Google Reviews
40 reviews on Google“Kendallville Manor receives polarized feedback, with many recent reviewers praising the staff's dedication and the facility's home-like atmosphere. However, serious historical concerns regarding medical neglect, specifically regarding wound care and medication administration, suggest a need for careful vetting by prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational rehabilitation
- Warm, home-like environment
- Professional and supportive management
Concerns
- Neglect regarding wound care and medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is very active in responding to family feedback online; how do you incorporate that family input into your daily operational improvements?
- 2Given the importance of precise medication management, could you walk me through the specific safety protocols and double-check systems you have in place to ensure accuracy?
- 3With the current staffing levels, how do you ensure that residents requiring specialized attention, such as consistent wound care monitoring, receive the necessary time and oversight?
- 4The facility has a wonderful reputation for its rehabilitation services; how do you integrate those therapy programs into the daily social and activity schedule for residents?
- 5Since you maintain a cozy, home-like environment for 60 residents, how do you balance that intimate atmosphere with the need for rigorous clinical oversight during medical emergencies?
- 6What steps are being taken to address recent state findings to ensure the facility continues to uphold the high standards reflected in your overall CMS rating?
Personalized based on this facility's data
Key Review Excerpts
“My sister had occupational/physical rehab here for a couple weeks. Staff is friendly and professional. Nurse even braided her hair for her.”
“I was introduced to Kendallville Manor after a medical procedure left me unable to walk. I highly recommend them for anyone needing their services. Everyone is very caring and helpful I am now able to walk on my own.”
“My mother was moved here from Parkview Noble... I came home from my vacation on Monday to find out she was not being taken care of. She had the same bandages on that I changed. Then as I talk to her I find out she went almost 3 days without her medication.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kendallville Manor has concerning safety issues, with families filing five complaint reports that triggered inspections revealing problems with resident protection from abuse and neglect, medication management, and facility cleanliness. The facility shows persistent fire safety and emergency preparedness deficiencies across multiple surveys, though all violations have correction dates indicating the facility addresses issues when cited.
Jan 30, 2026Routine5
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 27, 2025Routine6
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 7, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 7, 2024Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Kendallville Manor
for profit
Chain Affiliation
Ide Management Group
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 2 of 10 (Best)
Ownership & Management
Owners
Greatorex, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schiowitz, Marc
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sebbag, Gabriel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit kendallvillemanor.com
Medicare data downloads
Original nursing home datasets
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