Orchard Heights
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 61 Google reviews
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What this means for your family
Orchard Heights is highly regarded for its clean environment and engaging activities, making it a strong candidate for many families. However, given the serious, albeit less frequent, concerns regarding communication and responsiveness, we recommend scheduling multiple visits at different times of the day to observe staff interactions and doorbell response times firsthand.
Google Reviews
Google Reviews
61 reviews on Google“Orchard Heights is widely praised by families for its clean, welcoming environment and a compassionate staff that makes residents feel like family. While the vast majority of reviews are highly positive regarding care, activities, and food, a small subset of reviewers have raised serious concerns regarding communication, responsiveness, and occasional lapses in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Clean and well-maintained facility
- Engaging and varied daily activities
- High-quality, well-received dining options
Concerns
- Rudeness and lack of professionalism from staff (mentioned by 3 reviewers)
- Difficulty with visitor access and slow response to doorbells (mentioned by 2 reviewers)
- Allegations of neglect or poor care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that resident and family input to continuously improve the care experience here?
- 2With a community of 200 residents, what specific steps do you take to ensure that every individual feels truly seen and receives consistent, personalized attention from the staff?
- 3Could you walk me through the process for family members visiting the facility to ensure they can easily access the building and connect with their loved ones?
- 4Given the variety of activities mentioned by families, what are some of the most popular ways residents here stay engaged and build friendships with one another?
- 5How does your nursing and care team coordinate to ensure that medical needs are addressed promptly and that communication with families remains transparent during health changes?
- 6What training programs are in place for your staff to ensure that every interaction with a resident remains professional, patient, and compassionate?
Personalized based on this facility's data
Key Review Excerpts
“Her dementia had her almost completely withdrawn, then after becoming a resident here, she's experienced an awakening. Her mental and physical strength have improved drastically.”
“The staff and management are caring, kind, skilled, and compassionate. The staff know her well and they take great care of her! They keep me posted on things that I need to know about.”
“It's clear that the entire team at OH works toward ensuring their residents are safe, well-cared for, and happy, and as you walk through the halls, smiling faces of both residents and staff are evidence of that.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
27 violations from 15 inspections
Sep 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 26, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 27, 2025Complaint
Food service
Medication management.
Environmental standards
Environmental standards
Environmental standards
Structural and environmental standards.
Admission standards
Jun 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 18, 2025Complaint
Admission standards
Resident services.
Dec 24, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 2, 2024Other
Records and reports
Nov 12, 2024Other
Records and reports
Ownership & Operations
Who Operates This Facility
Orchard Heights, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit orchardheights.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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