Father Baker Manor
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
While some patients report successful rehabilitation, the frequency of serious allegations regarding neglect and difficulty with discharge procedures is concerning. We strongly advise families to interview the administration specifically about their discharge policy and to conduct unannounced visits to assess the facility's cleanliness and staff responsiveness before committing.
Google Reviews
Google Reviews
37 reviews on Google“Father Baker Manor presents a deeply polarized experience for families, with some praising the compassionate nursing staff and effective rehabilitation programs, while others report severe neglect and administrative dysfunction. Critical concerns include reports of poor hygiene, inadequate medical attention, and aggressive tactics used to prevent families from transferring their loved ones to other facilities. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the alarming accounts of patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm, attentive nursing and support staff
- Clean, well-maintained facility environment
- Compassionate end-of-life/hospice care
Concerns
- Neglectful care and lack of medical responsiveness (mentioned by 6 reviewers)
- Difficulty or obstruction when attempting to discharge/transfer patients (mentioned by 4 reviewers)
- Poor facility hygiene and unpleasant odors (mentioned by 3 reviewers)
- Unprofessional staff behavior or lack of compassion (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you maintain a high staffing rating, how do you ensure that staff members remain consistently responsive to resident needs and family concerns throughout all shifts?
- 2I noticed you are active in responding to family feedback online; what is your process for addressing specific concerns regarding medication management or care quality once they are brought to your attention?
- 3Some families have expressed frustration regarding the discharge and transfer process; could you walk us through how your team coordinates these transitions to ensure they are smooth and transparent?
- 4Regarding the feedback on dining and facility environment, what steps are you currently taking to improve the daily meal experience and overall hygiene standards for residents?
- 5Since your therapy programs are highly regarded, how do you integrate those services into the daily routine to ensure residents stay active and engaged beyond their scheduled sessions?
- 6How does your nursing team handle urgent medical changes or emergencies to ensure that communication with families remains clear and timely?
Personalized based on this facility's data
Key Review Excerpts
“The staff physically fight with each other. The food is nit fit for a stray animal. It stinks so so so very bad.”
“There's building wide 6:30am alarm that goes off for everyone to "get out of bed"; medical staff would not bring a bedpan; the way the staff spoke to him was terrible - a complete nightmare experience”
“The onsite OT & PT Therapists were very supportive and gave me just enough push to get on my feet quickly, securely and confidently.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Father Baker Manor has recurring problems with fire safety systems and abuse/neglect reporting that persist across multiple surveys, with families filing complaints about safety hazards and improper incident handling. The facility repeatedly fails inspections for smoke barriers, fire extinguishers, and emergency lighting, while also showing deficiencies in protecting residents from abuse and responding to violations. Though all issues show correction dates, the pattern of repeated fire safety violations and complaint-triggered deficiencies regarding resident protection warrant careful consideration.
Mar 6, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 6, 2024Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 15, 2022Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 4, 2020Routine1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Father Baker Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit chsbuffalo.org
Medicare data downloads
Original nursing home datasets
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