Optalis Health & Rehabilitation at Leonard
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
This facility's therapy department is highly regarded for helping patients regain mobility, making it a potential option for short-term rehab. However, the recurring reports of delayed responses to call lights and medication management errors are significant red flags. We strongly recommend visiting in person during off-hours to observe staffing levels and asking management directly how they handle medication administration and patient hygiene requests.
Google Reviews
Google Reviews
45 reviews on Google“Optalis Health & Rehabilitation at Leonard receives polarized feedback, with many patients praising the physical therapy team and friendly staff, while others report severe neglect and operational failures. Families frequently cite concerns regarding slow response times to call lights, inconsistent medication management, and poor communication from management. While some residents report a positive, supportive environment, others describe a facility struggling with staffing shortages and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Friendly and supportive nursing staff
- Clean and well-maintained facility environment
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Inconsistent or delayed medication administration (mentioned by 3 reviewers)
- Staffing shortages leading to neglect of basic hygiene (mentioned by 3 reviewers)
- Poor communication and management responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that therapy services are highly praised here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2With the current staffing levels, what is the facility's protocol for ensuring call lights are answered promptly and that residents receive timely assistance with basic hygiene?
- 3Can you walk me through the current process for medication administration and how you ensure accuracy and consistency for residents?
- 4I see that the facility actively responds to feedback online; what is your preferred method for families to communicate directly with management regarding any concerns?
- 5How does the facility ensure that residents are engaged and active throughout the day, particularly during dining and social hours?
- 6In the event of a medical emergency or a sudden change in health status, what is the specific communication plan to keep family members informed and involved?
Personalized based on this facility's data
Key Review Excerpts
“Heather (OT), Alexa ( PT) you guys gave me a new lease on life ! My walking was so bad when I got there and you both gave me a ton of help and you were patient and kind”
“It took 10 hours to get my pain meds, they dont answer your call lights for at least an hour. The nurses are rude.”
“It is an older facility but very clean. Staff is friendly, considerate, helpful in all ways. They gave excellent care to my son recovering from brain surgery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 10 deficiencies, indicating ongoing concerns about resident care and safety. The facility shows recurring problems with accident prevention and safety supervision, nursing staffing levels, and infection control across multiple surveys from 2023 to 2025. While most issues are reportedly corrected, the pattern of repeated deficiencies in critical care areas suggests persistent challenges in maintaining consistent quality standards.
Jun 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 26, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2024Routine10
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 14, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Ownership & Operations
Who Operates This Facility
Optalis Health & Rehabilitation at Leonard
nonprofit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 5 of 37
Ownership & Management
Owners
Om Holdco 7 LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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