Medilodge of Grand Rapids
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (74%)
- High RN turnover (83%)
Bottom 25% in MI · Meets national RN staffing standard · Very high staff turnover · Worst in MEDILODGE chain · $57,658 in fines
What this means for your family
The facility's recent remodel and strong activity program provide a pleasant environment, but significant issues with understaffing and food quality persist. If you choose this facility, we recommend closely monitoring meal consistency and requesting regular updates on care plan progress to ensure staffing levels are adequate for your loved one's needs.
Google Reviews
Google Reviews
85 reviews on Google“Families should be aware of significant concerns regarding understaffing and inconsistent food quality, with several reviewers noting cold meals and a lack of dietary variety. While the facility has recently undergone a nice remodel and offers a robust activities program, there are frequent reports of high staff turnover and communication difficulties with management.”
Quality Themes
Tap a score for detailsStrengths
- Recently remodeled, attractive facility
- Robust and engaging activities program
- Friendly and helpful admissions staff
- Effective therapy department
Concerns
- Chronic understaffing affecting resident care (mentioned by 4 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 3 reviewers)
- High staff and leadership turnover (mentioned by 2 reviewers)
- Difficulties communicating with management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the recent focus on improving health inspections, what specific steps has the facility taken to address recent state violations and ensure resident safety?
- 2Since the facility is a cozy size with 55 residents, how do you ensure that the nursing staff is able to provide attentive, one-on-one care during busy shifts?
- 3How does the clinical team manage medical emergencies or sudden changes in health status during the overnight hours?
- 4What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with each other?
- 5I noticed the facility is active in responding to feedback; how does the administration involve families in the process of addressing concerns or making improvements?
- 6How do you ensure that the care plan is consistently followed by all staff members to prevent the types of deficiencies noted in recent reports?
Personalized based on this facility's data
Key Review Excerpts
“The facility looks really nice after the remodel last year. Consistently seeing great activities for the patients and the care has been great!”
“Because of the facility is under-staffed, residents are unable to work on the goals that are set up at the care conferences. The food is often cold when received and tasteless.”
“Amanda was so very kind and helpful during the admissions process. She took time answering our questions and made us feel that my brother, Brian would be in good hands.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated issues with families filing multiple complaints over serious concerns including nursing staffing, accident prevention, and treatment quality. The most recurring problems involve inadequate nursing staffing levels, infection control failures, and safety hazards that persist across multiple surveys. While the facility corrects violations when cited, families have consistently reported problems with basic care delivery, resident rights, and medication management, suggesting ongoing quality challenges that merit careful evaluation during any visit.
Jan 29, 2026Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jun 4, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 4, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 10, 2025Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 6, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 25, 2024Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Federal Penalties
Fine
Jan 6, 2025
$17,345
Fine
Jan 6, 2025
$25,795
Fine
Aug 29, 2023
$14,518
Ownership & Operations
Who Operates This Facility
Medilodge of Grand Rapids
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 46 of 50 (Worst)
Ownership & Management
Owners
Grand Rapids Holdco LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit medilodgeofgrandrapids.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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