Corewell Health Grand Rapids Hospitals Rehabilitat
Strong Medicare quality ratings; families often praise clean and well-organized environment. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While the facility is physically well-maintained, the significant reports of communication failures during medical emergencies are a major concern. If you are considering this facility, we strongly recommend asking the administration for their specific protocols regarding family notification during critical health events and how they handle staffing shortages.
Google Reviews
Google Reviews
6 reviews on Google“Reviews for this facility are polarized, with some visitors praising the clean environment and compassionate staff, while others report severe failures in care and communication. Families of residents with complex medical needs have expressed significant concerns regarding staff responsiveness and transparency during critical health events. While the physical facility is described as beautiful and well-maintained, the quality of clinical care and administrative accountability remains a point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-organized environment
- Compassionate and kind caregivers
- High staffing levels reported by some visitors
Concerns
- Understaffed and overworked nursing team (mentioned by 2 reviewers)
- Poor communication regarding patient status and emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a 5-star staffing rating from CMS, but I’d love to hear how your team manages their daily workload to ensure residents receive consistent, attentive care.
- 2Communication is very important to our family; could you walk us through your standard process for updating family members when there is a change in a resident’s health status or an emergency?
- 3I saw that you respond to every online review, which is great to see; how do you use that feedback to improve the daily experience for your residents?
- 4With 120 residents in the facility, what kind of social activities or programs do you offer to help residents build connections and stay active?
- 5Given the recent state health inspection findings, what specific steps has the facility taken to address those areas and ensure high standards of care moving forward?
- 6Could you describe how your nursing team coordinates with the hospital staff here to ensure a smooth transition for residents moving from acute care to rehabilitation?
Personalized based on this facility's data
Key Review Excerpts
“The staffing levels are so much better than other nursing homes I have been to and it truly shows in the quality of care.”
“Staff is overworked and understaffed and it shows in their care. We caught staff lying numerous times saying they did or did not do things.”
“Staff didn’t call family when mom was unresponsive but waited 20 minutes or so later after trying cpr… i left work to go there and received a call from her nurse announcing her death.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing multiple complaints that triggered federal investigations. The most recurring issues involve quality of care (including wound care and accident prevention), resident rights violations, and safety hazards like fire exits and emergency lighting. While the facility reports correcting all violations, persistent problems across multiple surveys and ongoing family complaints suggest systemic care quality concerns that families should carefully consider.
Jan 15, 2026Routine10
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 21, 2024Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 28, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 2, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 16, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 2, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ownership & Operations
Who Operates This Facility
Corewell Health Grand Rapids Hospitals Rehabilitat
nonprofit
Chain Affiliation
Corewell Health
8 facilities nationwide
Chain avg rating: 4.4/5 · Rank 1 of 8 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit corewellhealth.org
Medicare data downloads
Original nursing home datasets
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