Assisted Living

Heron Manor Ldhalp

Name: Public quality & inspection record for Heron Manor Ldhalp
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Heron Manor Ldhalp. Call, tour, and ask to meet current residents' families — your own impression matters most.

2106 Leonard Ne, Northeast · Grand Rapids, MI 49505|Reported capacity: 55|Licensed & active

Google rating

3.7/5

based on 22 Google reviews

(616) 233-3282 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Heron Manor Ldhalp in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

25 public Google reviews available

Heron Manor receives highly polarized feedback, with long-term residents' families raising serious concerns regarding administrative practices and staffing levels. While some reviewers praise the facility's activities and staff support, others report significant issues with billing policies following a resident's death and poor communication regarding management changes.

Quality Themes

Tap a score for details

Strengths

Engaging weekly concerts and outings
Hard-working and caring staff members
Beautiful facility grounds

Concerns

Poor communication and frequent management/company changes (mentioned by 2 reviewers)
Inflexible and aggressive billing/deposit practices (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 25 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed the facility has a beautiful outdoor space; how often do residents get to enjoy the grounds, and are there organized activities that take place outside?
2We love that you host weekly concerts and outings; could you walk us through a typical week of activities for residents to see how they stay engaged?
3How does your leadership team ensure consistent communication with families, and what is the best way for us to stay updated on our loved one's care?
4We want to make sure we fully understand the financial side of things; could you provide a clear breakdown of your billing structure and the process for any future rate adjustments?
5Could you share more about your current housekeeping schedule and the protocols in place to ensure the living areas remain comfortable and well-maintained?
6What is the process for monitoring resident health, and how do you coordinate with families when there is a change in medical needs or an urgent situation?

Personalized based on this facility's data

Key Review Excerpts

“Heron Manor is wonderful assisted living facility. They offer weekly concerts, activities and other outings as well as offer wonderful staff support.”

Family member · 2017★★★★★

“If I could give negative 7 stars I would. My dad lived here and passed away September 30th and they are DEMANDING October's rent because shocker shocker, people can't usually give 30 day notice to their death.”

Resident's family · 2022★☆☆☆☆

“Do NOT bring your family to this place ‼️ They switch companies back to back . They do NOT keep communication open for residents , employees NOBODY . No communication whatsoever. Food service is poor , sanitation is poor .”

Family member · 2021★☆☆☆☆

Source: 25 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heron Manor Limited Dividend Housing Alp

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(616) 233-3282

heronseniorcommunity.org

2106 Leonard Ne

Grand Rapids, MI 49505

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

22 reviews from families & visitors

Official Website

Visit heronseniorcommunity.org

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.