Shattuck Manor
Reviewer concerns include severe medication errors and neglect (mentioned by 3 reviewers) — investigate before committing.
based on 9 Google reviews
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What this means for your family
While the facility is physically nice and the administrative staff is approachable, the recurring reports of medication errors and neglect are a major red flag. If you choose this facility, you must implement a rigorous system to personally verify that all medications and basic care needs are being met daily.
Google Reviews
Google Reviews
9 reviews on Google“Families should exercise extreme caution due to multiple reports of severe medical neglect, including missed critical medications and failure to provide basic care like feeding and hygiene. While some visitors find the facility beautiful and the administrative staff pleasant, there are recurring, serious allegations regarding nursing incompetence and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and nice facility
- Friendly and helpful staff members
- Knowledgeable administrative/tour staff
- Reasonable pricing compared to competitors
Concerns
- Severe medication errors and neglect (mentioned by 3 reviewers)
- Slow response times for resident needs (mentioned by 2 reviewers)
- Failure to provide basic hygiene and feeding
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how friendly and helpful the staff is here; how do you foster that culture of care within your team?
- 2Can you walk us through the specific protocols you have in place to ensure medication is administered accurately and on time every day?
- 3What steps does the nursing team take to ensure that resident needs, like assistance with meals or hygiene, are addressed promptly throughout the day?
- 4How does the administration ensure clear and consistent communication with families regarding any changes in a resident's health or daily well-being?
- 5Could you tell us a bit about the dining experience and how much input residents have in their daily meal menus?
- 6What does a typical day of social activities and engagement look like for the residents here at Shattuck Manor?
Personalized based on this facility's data
Key Review Excerpts
“The administrative staff are kind and informative but their medical staff are, to be put it mildly, negligent. They did not provide a critical medication to our loved one for 5 days!”
“If you’re going for a tour with one or both of your parents, ask for Brandy. She is very knowledgeable and very nice. The place itself is very nice.”
“Slow response times for residents (sometimes no response at all), dropped multiple residents medications and overall resident neglect.”
Ownership & Operations
Who Operates This Facility
Lutheran Homes of Michign, INC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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