Ontario Healthcare Center
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab results. Still worth an in-person visit.
based on 47 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation, particularly if you are looking for a strong physical therapy team. However, if your loved one has high-acuity needs, you should specifically ask about staffing levels during evening and weekend shifts to ensure call lights are answered promptly.
Google Reviews
Google Reviews
47 reviews on Google“Families considering Ontario Healthcare Center will find a facility highly praised for its exceptional physical therapy department and compassionate nursing staff. While many reviewers highlight the personal, family-like care and successful rehabilitation outcomes, some families have raised serious concerns regarding slow response times to call lights and occasional issues with staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab results
- Compassionate and attentive nursing staff
- Clean and pleasant facility environment
- Strong communication from administration
Concerns
- Slow response times to call lights/emergency buttons (mentioned by 2 reviewers)
- Staffing shortages/nurses spread too thin (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to reviews that mention specific staff members or family losses, while using templates for simple or star-only ratings. They actively attempt to resolve or clarify negative feedback by inviting direct contact or correcting identity confusion.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy and rehab results here; could you tell us more about how that program works for new residents?
- 2It's great to see that the administration is so active in communicating with families; how do you typically keep us updated on our loved one's daily progress?
- 3How does the nursing team manage response times for call lights, especially during busier shifts or when the floor is particularly active?
- 4Can you describe what a typical day looks like for residents in terms of social activities and community engagement?
- 5In the event of a medical emergency after hours, what is the specific protocol for ensuring immediate care is provided?
- 6Since the facility is so well-regarded for its cleanliness, how do you manage the daily upkeep and sanitization of the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff was great with my dad during his 3 week stay. PT worked with him 5 days a week, always encouraging and showing him extra care.”
“The staff here is wonderful. They give personal care to all of the patients. My father is treated like an important individual.”
“My mom fell and hit her head, and ended up with a brain bleed. ... The next day, the entire administration team came and introduced themselves to me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ontario Healthcare Center shows concerning patterns with recurring issues across three surveys spanning 2019-2024. The facility has persistent problems with room size requirements, emergency preparedness, infection control, and food safety that repeatedly appear across multiple inspections. While all 53 deficiencies were eventually corrected, the consistent recurrence of similar issues—particularly inadequate room sizes appearing in all three surveys—suggests ongoing operational challenges that families should carefully consider.
Feb 20, 2026Routine11
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Oct 24, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 14, 2022Routine30
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Ontario Healthcare Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 31
Ownership & Management
Owners
Kirkside Facilities Operations LLC
Owner · Organization
Ksnf LLC
Owner · Organization
Ksnf II LLC
Owner (parent company) · Organization
Smedra, Ira
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit ontariohealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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