Trellis Chino
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation and wound care due to its modern amenities and skilled therapy staff. However, families must be extremely vigilant regarding medication administration and should maintain frequent, direct communication with nursing staff to ensure treatment plans are being followed correctly.
Google Reviews
Google Reviews
47 reviews on Google“Trellis Chino is frequently praised for its modern, hotel-like facility and highly skilled physical therapy team that aids in patient rehabilitation. However, families should be aware of serious, recurring allegations regarding medication management errors, inconsistent communication from case managers, and concerns regarding medical oversight during periods of patient decline.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Modern, clean, and private patient rooms
- Compassionate and kind nursing staff
- High-quality wound care services
Concerns
- Medication management errors and lost prescriptions (mentioned by 2 reviewers)
- Poor communication from case managers and administration (mentioned by 4 reviewers)
- Inadequate dietary options for diabetic or chronic disease needs (mentioned by 3 reviewers)
- Staffing shortages leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or family members by name. For negative reviews, the owner uses a professional, non-defensive tone that prioritizes moving the conversation offline via a specific phone number.
Questions for Your Tour
- 1We are so impressed by the 5-star health inspection rating; could you tell us more about how your team maintains such high clinical standards?
- 2Since we know how important nutrition is for managing chronic health needs, how does the dietary team customize meal plans for residents with specific dietary restrictions like diabetes?
- 3What specific protocols do you have in place to ensure medication is administered accurately and that prescriptions are tracked closely?
- 4How does the administration ensure that families and case managers stay consistently updated on a resident's daily progress and care changes?
- 5We've heard great things about the physical and occupational therapy here; how often do residents typically participate in these sessions?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy team does an amazing job. The nursing staff is on top of it. My mother still asks to go back to this beautiful place.”
“In the past month they have ran out of medication/ didn't get ordered. And managed to lose / misplace it. This has not only happened to my family member but several others who are there as well.”
“I have been to 6 SNF's since 08/2018. Clean modern well staffed facility. I will keep you posted throughout my and stay until the end of July.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Trellis Chino has 30 deficiencies across three surveys but all have been corrected by the facility. The most frequent issues involve fire safety systems, infection control, and emergency preparedness procedures. Several problems have persisted across multiple surveys, including emergency preparedness testing, fire extinguisher maintenance, and infection control programs, suggesting ongoing challenges in these safety areas that families should discuss during visits.
Feb 12, 2026Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Aug 14, 2025Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Jun 6, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 6, 2023Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Trellis Chino
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 16 of 260 (Best)
Ownership & Management
Owners
California Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Opco Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit trellischino.com
Medicare data downloads
Original nursing home datasets
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