Community Extended Care Hospital of Montclair
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 131 Google reviews
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What this means for your family
This facility offers exceptional physical therapy and a very caring, friendly staff that many families find comforting. However, you should be extremely vigilant regarding patient safety and fall prevention, as multiple families have reported serious incidents involving falls and slow response times to call lights.
Google Reviews
Google Reviews
131 reviews on Google“Families considering Community Extended Care Hospital of Montclair will find a facility with a highly praised physical therapy and nursing team, with many reviewers highlighting the compassionate, family-like atmosphere. However, significant concerns exist regarding patient safety, specifically multiple reports of falls and inadequate response to call buttons. While some find the facility clean and well-maintained, others have reported issues with noise levels, outdated infrastructure, and inconsistent staffing during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Highly effective physical and occupational therapy
- Warm, welcoming atmosphere for families
- Clean and well-maintained patient areas
Concerns
- Patient falls and safety monitoring (mentioned by 2 reviewers)
- Slow response to call buttons/unattended patients (mentioned by 3 reviewers)
- High noise levels and disruptive roommates (mentioned by 2 reviewers)
- Inconsistent communication from nursing supervisors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read that families find the atmosphere here very warm and welcoming; what are some of the ways you involve family members in the daily life of the residents?
- 2With the high praise for your physical and occupational therapy programs, how do you tailor these sessions to meet an individual's specific recovery goals?
- 3What specific protocols are in place to ensure residents are monitored closely and to prevent falls during the night or when staff are busy?
- 4How does the nursing team manage communication with families to ensure we are always updated on any changes in a resident's condition or medication adjustments?
- 5What is the process for responding to call buttons, and how do you ensure that residents aren't left waiting for assistance during peak hours?
- 6How do you handle room assignments or noise management to ensure that residents can get restful, undisturbed sleep?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been extremely courteous and helpful. I was worried at first because I have heard so many terrible stories about nursing facilities but I am there with my Mom everyday and have and have seen personally the quality of care they provide.”
“The PT staff was very efficient. Noah, Hemani, Kyle and Ruben were awesome. They took their time in training me how to walk with their expertise.”
“My mother was sent here upon discharge from surgery on her fractured hip. She arrived midafternoon on a Friday, and by early evening I received a call from the facility saying she had fallen and was being sent to Montclair hospital to make sure nothing was broken.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a significant pattern of safety and care deficiencies, with families filing eight complaint reports triggering inspections. The most recurring issues involve accident prevention and safety hazards, medication management problems, and fire safety violations. While all deficiencies show correction dates, the facility continues experiencing new safety violations as recently as 2025-2026, indicating ongoing operational challenges that families should carefully consider.
Feb 26, 2026Routine9
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 2, 2026Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 7, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jan 30, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 15, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 30, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Community Extended Care Hospital of Montclair
for profit
Chain Affiliation
The Mandelbaum Family
18 facilities nationwide
Chain avg rating: 3.5/5 · Rank 10 of 15
Ownership & Management
Owners
Mandelbaum, Brenda
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
131 reviews from families & visitors
Official Website
Visit communityech.com
Medicare data downloads
Original nursing home datasets
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