Nursing HomeMedicaid Medicare 5-star

Community Extended Care Hospital of Montclair

Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.

9620 Fremont Ave, Montclair, CA 91763|140 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 132 Google reviews

(909) 621-4751 Directions Website

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What this means for your family

Community Extended Care Hospital of Montclair has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and highly effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

132 public Google reviews available

Families considering Community Extended Care Hospital of Montclair will find a facility with a highly praised physical therapy and nursing team, with many reviewers highlighting the compassionate, family-like atmosphere. However, significant concerns exist regarding patient safety, specifically multiple reports of falls and inadequate response to call buttons. While some find the facility clean and well-maintained, others have reported issues with noise levels, outdated infrastructure, and inconsistent staffing during certain shifts.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Highly effective physical and occupational therapy
Warm, welcoming atmosphere for families
Clean and well-maintained patient areas

Concerns

Patient falls and safety monitoring (mentioned by 2 reviewers)
Slow response to call buttons/unattended patients (mentioned by 3 reviewers)
High noise levels and disruptive roommates (mentioned by 2 reviewers)
Inconsistent communication from nursing supervisors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 102 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I've read that families find the atmosphere here very warm and welcoming; what are some of the ways you involve family members in the daily life of the residents?
2With the high praise for your physical and occupational therapy programs, how do you tailor these sessions to meet an individual's specific recovery goals?
3What specific protocols are in place to ensure residents are monitored closely and to prevent falls during the night or when staff are busy?
4How does the nursing team manage communication with families to ensure we are always updated on any changes in a resident's condition or medication adjustments?
5What is the process for responding to call buttons, and how do you ensure that residents aren't left waiting for assistance during peak hours?
6How do you handle room assignments or noise management to ensure that residents can get restful, undisturbed sleep?

Personalized based on this facility's data

Key Review Excerpts

“The PT staff was very efficient. Noah, Hemani, Kyle and Ruben were awesome. They took their time in training me how to walk with their expertise.”

Rehab patient · 2025★★★★☆

“My mother was sent here upon discharge from surgery on her fractured hip. She arrived midafternoon on a Friday, and by early evening I received a call from the facility saying she had fallen and was being sent to Montclair hospital to make sure nothing was broken.”

Post-surgery patient's family · 2025★☆☆☆☆

“The nursing level of expertise and skill was commendable. They were always available to address medical concerns promptly, ensuring the residents received the necessary care and attention.”

Long-term resident's family · 2023★★★★★

Source: 102 Google reviews in the current analysis set; Google reports 132 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.66hrs

88%

Registered nurses for medical care

Total Nursing

5.50hrs

All nurses + aides combined

Staff Turnover

27%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

19.0%

10.2%

San bernardino

7.7%

Residents with depression symptoms

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

12.8%

7.3%

San bernardino

10.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.8%

Better than Avg

Here

12.8%

19.5%

13.7%

San bernardino

18.3%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.6%

San bernardino

97.8%

Residents needing more daily help over time

↓ Lower is better

This Facility9.3%

Better than Avg

Here

9.3%

13.9%

10.2%

San bernardino

10.2%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

98.2%

San bernardino

98.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.6%

Better than Avg

Here

97.6%

79.8%

93.2%

San bernardino

92.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.8%

Better than Avg

Here

99.8%

82.0%

94.4%

San bernardino

93.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.5%

Worse than Avg

Here

1.5%

1.6%

1.5%

San bernardino

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

38findings in history

Latest survey: 3 · well below CA avg (15.4)

6 complaint-triggered findings

This facility has a significant pattern of safety and care deficiencies, with families filing eight complaint reports triggering inspections. The most recurring issues involve accident prevention and safety hazards, medication management problems, and fire safety violations. While all deficiencies show correction dates, the facility continues experiencing new safety violations as recently as 2025-2026, indicating ongoing operational challenges that families should carefully consider.

Feb 26, 2026Routine9 findings

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jan 2, 2026Complaint1 finding

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 7, 2025Complaint1 finding

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Jan 30, 2025Routine6 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Nov 15, 2024Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 30, 2024Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Community Extended Care Hospital of Montclair

Organization Type

for profit

Chain Affiliation

Chain Name

The Mandelbaum Family

Chain Size

18 facilities nationwide

Chain avg rating: 3.5/5 · Rank 10 of 15

Ownership & Management

Owners

Mandelbaum, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Castro-Garcia, MariaOfficer / DirectorMandelbaum, JanetOfficer / DirectorHansenManagerSkillserve INCManagerCastro-Garcia, MariaManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(909) 621-4751

communityech.com

9620 Fremont Ave

Montclair, CA 91763

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

132 reviews from families & visitors

Official Website

Visit communityech.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.