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Nursing HomeMedicaid

Oasis Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive therapy team. Still worth an in-person visit.

9001 North Loop, Mission Valley · El Paso, TX 79907130 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 150 Google reviews

5
4
3
2
1
Oasis Nursing & Rehabilitation Center Nursing Home in El Paso, TX — Street View
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What this means for your family

This facility offers an excellent rehabilitation program and a warm, welcoming environment for many patients. However, you must be extremely vigilant regarding medical oversight, as multiple families have reported serious instances of staff ignoring critical health changes and failing to communicate with doctors. If you choose this facility, establish a strict daily check-in routine to ensure your loved one's medical needs are being met.

Google Reviews

Google Reviews

150 reviews on Google
Oasis Nursing & Rehabilitation Center is frequently praised for its warm, home-like atmosphere and a highly dedicated therapy and nursing team that many families find compassionate. However, there are serious, recurring allegations regarding medical neglect, lack of urgency in emergencies, and unprofessional behavior by certain staff members. Families should weigh the high praise for rehabilitation success against critical reports of inadequate monitoring and communication failures.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0Activities9.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive therapy team
  • Warm, home-like atmosphere
  • Professional admissions and administrative staff
  • Effective rehabilitation and physical progress

Concerns

  • Medical neglect and lack of urgency regarding patient health changes (mentioned by 3 reviewers)
  • Unprofessional or rude behavior by specific nursing staff (mentioned by 3 reviewers)
  • Inconsistent responsiveness to call lights or patient needs (mentioned by 2 reviewers)
  • Difficulty reaching the facility via telephone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(3)'19(17)'21(6)'23(10)'25(46)'26(7)

Distribution · 154 analyzed

5
121
4
4
3
0
2
2
1
27
17 reviews posted between Jun 6, 2018Jun 7, 2018 · 17 were 5-star
14 reviews posted between Sep 1, 2025Sep 4, 2025 · 14 were 5-star
10 reviews posted between Nov 6, 2018Nov 8, 2018 · 10 were 5-star

How They Respond to Reviews

13%response rate
Generic

The owner uses highly repetitive, templated responses for almost all negative reviews, regardless of the severity of the allegation. While they address reviewers by name, they rarely acknowledge the specific details of the complaints, instead relying on a standard script about 'standards of care.'

Questions for Your Tour

  • 1We've heard wonderful things about the therapy team's compassion; how do the therapists work with residents to track and celebrate their physical progress?
  • 2What specific protocols are in place to ensure that changes in a resident's health are identified and addressed by the nursing team immediately?
  • 3How does the nursing staff manage medication schedules to ensure everything is handled accurately and on time?
  • 4Could you tell us more about the daily activities and how you maintain that warm, home-like atmosphere for the residents?
  • 5What is the best way for family members to stay in consistent contact with the nursing staff and reach the facility if we have urgent questions?
  • 6How do you ensure that call lights are responded to promptly, even during busier shifts or staff transitions?

Personalized based on this facility's data


Key Review Excerpts

The staff loved my mama even though she was very difficult. The last days of her life, Oasis did everything they could so we could be with my mama when she took her last breath.

Long-term resident's family · 2022★★★★★

Exceptional, professional and friendly staff is what my father and our family experienced during my dad’s 10 day stay. They make you feel like family.

Short-term rehab patient's family · 2025★★★★★

They kept telling me he was weak because he had a UTI. I kept trying to dislike to draw more labs because he wasnt looking very good. None of the nurses ran my concerns through the facility doctor.

Deceased patient's family · 2025☆☆☆☆
Source: 150 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
62%
Registered nurses for medical care
Total Nursing
3.43hrs
84%
All nurses + aides combined
Staff Turnover
97%
Lower is better (< 30% = good)
RN Turnover
92%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
15.4%
TX
9.4%
El paso
14.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
15.3%
TX
14.9%
El paso
15.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
TX
2.5%
El paso
4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
19.5%
TX
18.4%
El paso
14.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
El paso
94.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
El paso
94.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
El paso
81.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
El paso
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.5%
Worse than Avg
Here
4.5%
US
1.6%
TX
1.5%
El paso
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (9.1)
9 complaint-triggered

This facility shows concerning patterns with 40 deficiencies across 6 surveys, including 8 complaint-triggered issues where families reported problems. The most recurring areas involve care planning, resident rights, and dietary services, with some issues like heating/ventilation systems appearing repeatedly across multiple years. While all deficiencies show correction dates, the pattern of complaints about wound care, nursing competency, and infection control suggests families should carefully evaluate care quality and safety standards during visits.

Apr 18, 2025Routine
14
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 2, 2024Complaint
4
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Feb 8, 2024Routine
5
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Feb 8, 2024Complaint
2
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 27, 2023Complaint
3
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 5, 2023Routine
13
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0840Potential for harm · PatternCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0575Minimal · WidespreadCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Wharton County Hospital District

Organization Type

for profit

Management Company

EL PASO II ENTERPRISES, LLC

Administrator

SERGIO RAMOS

Chain Affiliation

Chain Name

Creative Solutions in Healthcare

Chain Size

149 facilities nationwide

Chain avg rating: 2.7/5 · Rank 22 of 148

Ownership & Management

Key personnel

Bowers, SeanManaging Control - Governing BodyCisneros, AlfredManaging Control - Governing BodyCobb, TravisManaging Control - Governing BodyCooper, StephenManaging Control - Governing BodyHardin, SherrieManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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