El Paso Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 162 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (75%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · Below chain average · $20,312 in fines
What this means for your family
This facility offers an exceptional therapy program that has successfully helped many patients regain independence. However, families must be extremely vigilant regarding hygiene and the security of personal belongings, as multiple reports highlight issues with neglect and lost items. We strongly recommend verifying the specific nursing assignments and checking for recent updates on cleanliness during your visits.
Google Reviews
Google Reviews
162 reviews on Google“Families considering El Paso Health & Rehabilitation Center will find a highly praised physical and occupational therapy department and a nursing staff frequently described as compassionate and hardworking. However, there are serious, recurring allegations regarding patient neglect, hygiene issues, and administrative misconduct that require close investigation. While many residents thrive in rehab, some families report significant concerns regarding medication management, lost personal belongings, and lack of responsiveness to care needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and hardworking nursing and CNA staff
- Clean and well-maintained rehabilitation gym
- Friendly and welcoming administrative staff
Concerns
- Allegations of patient neglect and hygiene issues (mentioned by 5 reviewers)
- Loss of patient personal belongings and clothing (mentioned by 3 reviewers)
- Administrative/Financial misconduct and pressure regarding funds (mentioned by 2 reviewers)
- Unresponsive communication from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for almost every review. While they acknowledge the reviewer by name, they fail to address any of the specific, serious allegations (such as neglect, filth, or racism) mentioned in the reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to regain their strength?
- 2How does the nursing staff ensure that personal items and clothing are kept safe and organized so nothing gets lost during care transitions?
- 3What specific steps are in place to ensure consistent communication between the nursing team and family members regarding daily health updates?
- 4Could you describe the protocols for handling medical emergencies or sudden changes in a resident's condition during the night shift?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6How does the facility manage hygiene routines and room cleanliness to ensure a comfortable environment for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is great!!”
“My mother came to this facility very weak and ill and now she is stronger and more independent. I see her spirit and sense of”
“They were having meetings with my father without informing me knowing my father has dementia. They had these meetings after they found out he had received some money from the SS and were pressuring us to spend it or hand it to them to make a 'trust' for him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 35 complaint-triggered deficiencies across 13 surveys, indicating multiple families have filed reports about care problems. The most recurring issues involve resident care planning and daily living assistance, maintaining a safe and clean environment, and infection control practices. While all deficiencies show correction dates, the persistent nature of similar problems across multiple surveys suggests ongoing challenges in maintaining consistent quality care standards.
Aug 7, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 15, 2025Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Sep 17, 2024Complaint5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Aug 5, 2024Complaint6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 1, 2023
$20,312
Payment Denial
Sep 1, 2023
8-day denial
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
EL PASO VII ENTERPRISES, LLC
KRISHNA CABRERA
Chain Affiliation
Advanced Healthcare Solutions
30 facilities nationwide
Chain avg rating: 3.2/5 · Rank 26 of 30
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
162 reviews from families & visitors
Official Website
Visit elpasohealthrehab.com
Medicare data downloads
Original nursing home datasets
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