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Assisted Living

Villas Del Sol Assisted Living LLC

Limited public data on Villas Del Sol Assisted Living LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

520 East Rd, North Loop Gardens · El Paso, TX 7991575 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
3.2/5

based on 13 Google reviews

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Villas Del Sol Assisted Living LLC Assisted Living in El Paso, TX — Street View
Street View

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What this means for your family

This facility offers a clean environment and staff members who are noted for being exceptionally kind and patient. However, families should exercise extreme caution regarding administrative reliability and oversight, as there are documented reports of poor communication from management and theft of personal items.

Google Reviews

Google Reviews

13 reviews on Google
Families may find comfort in the facility's reputation for treating residents with dignity and providing a clean environment, with specific staff members receiving high praise. However, there are serious concerns regarding communication reliability, administrative responsiveness, and a reported incident of theft.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean5.0Activities5.0MedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Compassionate and kind caregiving staff
  • Frequent community outreach and resident events
  • Respectful treatment of residents

Concerns

  • Unreliable communication from management
  • Theft of resident belongings
  • Administrative errors regarding patient status

Rating Trends

Tap a year to see what changed

2342.32019(6)1.02020(1)5.02022(1)4.02023(4)1.02024(1)5.02026(1)

Distribution · 14 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how kind and compassionate your caregiving staff is; how do you ensure that level of respect is maintained during shift changes?
  • 2What is the process for keeping families updated on a resident's daily well-being and any changes in their health status?
  • 3Could you tell us more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
  • 4We love seeing your community outreach and resident events; what kind of activities are currently popular with the residents here?
  • 5How does the facility handle the security of personal belongings to ensure everything stays safe and accounted for?
  • 6In the event of a medical emergency during the night, what is the immediate protocol for contacting both medical professionals and the family?

Personalized based on this facility's data


Key Review Excerpts

My mom was a patient here for a few years. She received the most excellent care. The staff was patient and kind.

Long-term resident's family · 2026★★★★★

My church group visits this nursing home often and we've always seen everyone treated with love, dignity and respect.

Community visitor · 2023★★★★★

My grandma is a patient here and they called my family last night to let us know she had passed away and the. Called us back 5 minutes later to let us know it wasnt even her is was a male patient

Resident's family · 2019☆☆☆☆
Source: 13 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
2deficiencies

Key Findings

Villas Del Sol Assisted Living LLC had a recent inspection in May 2022 with no violations reported. Previous inspections in November 2020 identified issues regarding fire safety documentation and annual fire marshal inspections, both of which were corrected by December 2020.

May 17, 2022Routine
CleanReport

No deficiencies found during this inspection.

Nov 19, 2020Routine

Life Safety Code (2 violations)

Life Safety CodeCorrected Dec 8, 2020

The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.

Life Safety CodeCorrected Dec 8, 2020

The facility failed to ensure an annual inspection was conducted by the local fire marshal.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Villas Del Sol Assisted Living LLC

Organization Type

for profit

Administrator

ELIZABETH BURKETT

Source: State licensing data

Contact

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References & Resources

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