Pebble Creek Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (51%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $151,360 in fines · Abuse citation
What this means for your family
This facility offers excellent rehabilitation services and a very clean, engaging environment for residents. However, because multiple reviewers have reported serious concerns regarding bruising and night-shift neglect, you should prioritize an unannounced visit during evening hours to personally observe the level of care provided.
Google Reviews
Google Reviews
83 reviews on Google“Pebble Creek Nursing Center is widely praised by families for its compassionate nursing staff and effective rehabilitation programs, particularly for post-surgery recovery. While many reviewers highlight the clean environment and helpful admissions team, there are serious, recurring allegations regarding patient mistreatment, bruising, and inadequate night-shift supervision that should be investigated by any prospective family.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained facility
- Helpful and transparent admissions process
Concerns
- Allegations of patient mistreatment and unexplained bruising (mentioned by 3 reviewers)
- Inadequate staffing or slow response times during night shifts (mentioned by 2 reviewers)
- Issues with communication/follow-up from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated language that fails to address specific allegations of mistreatment or poor care. Most responses rely on a standard apology and a redirection to a single Customer Care phone number.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that this level of care remains consistent during the overnight shifts?
- 2Since we noticed your admissions process is very transparent, could you walk us through how you communicate updates regarding changes in a resident's medical condition?
- 3With the recent health inspection findings, what specific steps is the facility taking to address the identified deficiencies and improve overall care quality?
- 4How does the rehabilitation and physical therapy team work with residents to help them regain their independence?
- 5What kind of daily activities or social programs do you have in place to keep residents engaged and active within the community?
- 6In the event of a medical emergency during the night, what is the protocol for ensuring a rapid response from the on-call clinical team?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was great and they always had multiple options for food. I was able to control the temperature of my room and the TV had all the channels.”
“They have a portal I could access from my phone and see basic indicators of how my dad was doing. He cant really talk on the phone anymore and I live out of state. It gave me peace of mind knowing I had that access.”
“My grandma cici was in such bad shape before she entered this nursing center i felt horrible feeling like I was leaving her but when I kept coming back to check on her she would tell me how lovely the nurses are”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 34 of 62 total deficiencies, indicating ongoing care concerns. The most recurring problems involve care planning, medication management, and resident rights violations, with protection from abuse cited multiple times including recent incidents. While the facility corrects violations when cited, the persistent pattern of complaint-driven inspections suggests families should carefully evaluate current care quality during visits.
Mar 31, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 17, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 22, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 9, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 20, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 23, 2025Complaint2
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
May 20, 2025
$210,790
Payment Denial
May 20, 2025
70-day denial
Fine
Sep 20, 2024
$8,170
Ownership & Operations
Who Operates This Facility
El Paso V Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
STEPHEN SPORN
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 146 of 148 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit pebblenursing.com
Medicare data downloads
Original nursing home datasets
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