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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 84 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 60% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 19 findings, above the TX average of 9.1. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Pebble Creek Nursing Center is widely praised by families for its compassionate nursing staff and effective rehabilitation programs, particularly for post-surgery recovery. While many reviewers highlight the clean environment and helpful admissions team, there are serious, recurring allegations regarding patient mistreatment, bruising, and inadequate night-shift supervision that should be investigated by any prospective family.
Quality Themes
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Concerns
Rating Trends
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Distribution · 85 analyzed
The owner uses highly repetitive, templated language that fails to address specific allegations of mistreatment or poor care. Most responses rely on a standard apology and a redirection to a single Customer Care phone number.
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was great and they always had multiple options for food. I was able to control the temperature of my room and the TV had all the channels.”
“They have a portal I could access from my phone and see basic indicators of how my dad was doing. He cant really talk on the phone anymore and I live out of state. It gave me peace of mind knowing I had that access.”
“The staff at Pebble Creek is nothing short of amazing. Compassionate, skilled, and always ready to go the extra mile, they have created a warm and welcoming environment for residents.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints triggering 34 of 62 total deficiencies, indicating ongoing care concerns. The most recurring problems involve care planning, medication management, and resident rights violations, with protection from abuse cited multiple times including recent incidents. While the facility corrects violations when cited, the persistent pattern of complaint-driven inspections suggests families should carefully evaluate current care quality during visits.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
May 20, 2025
$137,014
Payment Denial
May 20, 2025
70-day denial
Fine
Sep 20, 2024
$8,170
El Paso V Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
STEPHEN SPORN
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 146 of 148 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
84 reviews from families & visitors
Official Website
Visit pebblenursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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