Oakwood Manor Nursing Home
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 204 Google reviews

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What this means for your family
This facility is an excellent choice for families seeking high-quality rehab and a clean, modern environment. However, if your loved one requires constant monitoring or has severe dementia, you should specifically ask about staffing levels during night and weekend shifts, as some past experiences indicate delays in response times.
Google Reviews
Google Reviews
204 reviews analyzed“Oakwood Manor is highly regarded by many families for its compassionate, family-like care and its clean, updated, and beautiful facility. While the majority of reviews praise the nursing and rehab teams, some families have reported serious concerns regarding understaffing and neglect during critical care periods.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained, updated facility
- High-quality rehabilitation and wound care programs
- Welcoming and professional admissions process
Concerns
- Understaffing leading to delayed response times (mentioned by 3 reviewers)
- Inadequate wound care or hygiene maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses that often fail to acknowledge the specific details or staff members mentioned in the reviews. While they do personalize some responses by including the reviewer's name, the core messaging remains highly formulaic.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to families online; how do you ensure that the high level of attentiveness mentioned in your reviews is maintained during busy shifts?
- 2We noticed your facility is very well-maintained and updated; could you tell us more about the cleanliness protocols for resident rooms and common areas?
- 3With the specialized wound care programs you offer, what is the specific process for monitoring progress and ensuring hygiene is strictly maintained?
- 4How do you manage call button response times during the night or during shift changes to ensure residents aren't waiting too long for assistance?
- 5What is the plan in place for handling medical emergencies or sudden changes in a resident's condition after hours?
- 6We would love to hear more about the dining experience—how is the menu planned, and how do you ensure meals are both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff was not just great with Mom but great with the entire large family! Thank you all for taking care of us especially during her last days!”
“Their attention to detail in regard to her wound care, coordination of care and therapy around her dialysis appointments is very appreciated.”
“They made it possible for us to have a private room, they brought us coffee and gram crackers. They even brought a bed in there for his son in law to spend the night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakwood Manor has ongoing challenges with infection control appearing in three of four surveys, along with recurring issues in care planning and accident prevention. Families have filed complaints resulting in deficiencies related to respiratory care and abuse reporting. The facility shows patterns of repeated problems in infection control, resident assessment, and safety supervision, though all violations have correction dates indicating efforts to address identified issues.
Mar 31, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 17, 2025Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 25, 2024Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 26, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Tyler County Hospital District
for profit
OAKWOOD HEALTH CARE CENTER LTD CO
ASHLEY CZAJKA
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 37 (Best)
Ownership & Management
Owners
Tyler County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
204 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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