Serenity Assisted Care Living
Limited public data on Serenity Assisted Care Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and the warmth of its staff toward residents. However, because there are specific, serious allegations regarding medication errors and staff-to-family communication, you should perform your own due diligence regarding their medical protocols and incident reporting.
Google Reviews
Google Reviews
14 reviews on Google“Families often praise Serenity for its exceptionally clean environment and a staff that treats residents like family members. However, there are serious allegations from some reviewers regarding medication errors, neglect, and unprofessional behavior toward visitors.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate, family-oriented staff
- Secure location
- Engaging activities like Bingo
Concerns
- Allegations of medical mismanagement and neglect (mentioned by 2 reviewers)
- Unprofessional or rude behavior toward family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
The owner provides highly personalized, warm, and affectionate responses to 5-star reviews, often referencing specific residents by name. However, they respond to 1-star reviews with a defensive, argumentative, and legalistic tone, using accusations of defamation and citing official policies to rebut claims.
Questions for Your Tour
- 1It is wonderful to see how much the owner engages with feedback online; how does that commitment to communication translate to how you update families on a resident's daily well-being?
- 2Since the facility feels so clean and well-maintained, what specific routines do you have in place to ensure the common areas stay comfortable for residents?
- 3Could you walk me through your specific protocols for medication administration and how you double-check for accuracy?
- 4What is your process for handling medical emergencies or sudden changes in a resident's health during the night?
- 5We love the idea of a family-oriented environment; how do you involve families in the community and keep us updated on any important changes?
- 6Beyond the classic activities like Bingo, what are some of the other ways you keep residents socially engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My Dad, Mr. Hardy, is so spoiled and just loves this staff. God Bless each and everyone of them for taking such good care of him., it means the world to me.”
“Entrusting both my father and mother for ten years to the special atmosphere of caring and interest, provided a place of love and nurturing that led to an extended one hundred year birthday for my mother and ninety one years for my father!”
“I don't ever have to worry about her getting her meds on time. The food is GREAT. She loves playing Bingo and has lots of fun!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Serenity Assisted Care Living underwent its most recent comprehensive inspection on September 21, 2023. While one violation was noted in the records from April 2022, there are currently no active enforcement actions listed against the facility.
Sep 21, 2023Routine
Health Code (1 violations)
No specific violation description provided in report text.
Ownership & Operations
Who Operates This Facility
Serenity Assisted Care Living, LLC
for profit
NA
ROSELYNE VERTIL
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit serenityassistedcare.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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