Oakwood Gardens Care Center
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy. Still worth an in-person visit.
based on 128 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the therapy teams are frequently praised for helping patients regain mobility. However, if your loved one requires long-term intensive nursing, you must verify current staffing levels and medication protocols, as multiple families have reported serious lapses in care and responsiveness.
Google Reviews
Google Reviews
128 reviews on Google“Families considering Oakwood Gardens can expect high-quality rehabilitation services and a physically clean, bright environment. While many reviewers praise the attentive therapy and nursing teams, there are significant, serious allegations regarding neglect, medication delays, and hygiene issues that warrant close investigation.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Clean and well-maintained facility
- Kind and attentive nursing and CNA staff
- Welcoming and professional admissions process
Concerns
- Allegations of patient neglect and hygiene issues (mentioned by 3 reviewers)
- Inconsistent responsiveness to call buttons (mentioned by 2 reviewers)
- Staffing shortages and understaffing (mentioned by 2 reviewers)
- Medication management delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
The owner frequently uses a defensive tone when addressing negative reviews, often denying the validity of the claims, questioning the reviewer's accuracy, or citing HIPAA/patient satisfaction to counter allegations. While positive reviews receive personalized and warm responses, negative reviews are often met with rebuttals or attempts to shift the blame.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
- 2How do you ensure that call buttons are answered promptly, especially during busy shift changes or overnight hours?
- 3Could you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 4What steps is the facility taking to maintain consistent staffing levels to ensure every resident receives attentive care?
- 5How does the nursing team handle unexpected medical emergencies or changes in a resident's condition after regular business hours?
- 6We noticed the admissions process is very professional; once a loved one is settled in, how do you keep families updated on their daily activities and well-being?
Personalized based on this facility's data
Key Review Excerpts
“The absolute best facility we have to do and would highly recommend this place to anyone. Lastly like to give a huge shout out to Ashley and Jazmine and Amelia who were simply the best ever”
“The facility is clean and bustling with energy and activity. There are minor cosmetic issues, but I could overlook them because the staff was great and plentiful!”
“The nurses left a catheter in her for 16 days, which left my grandma with severe Sepsis that went to her brain and nearly killed her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports triggering 7 complaint-based deficiencies, including recent issues with medication management, infection control, and resident safety that some remain uncorrected. The facility shows recurring problems across fire safety systems, medication management, and nutrition services, with many issues repeating across multiple surveys from 2020 to 2025, suggesting ongoing compliance challenges.
Jan 9, 2026Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 30, 2025Routine15
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Jul 8, 2024Complaint1
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Ownership & Operations
Who Operates This Facility
Oakwood Gardens Care Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 45 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit oakwoodgardenscarecenter.com
Medicare data downloads
Original nursing home datasets
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