Oakmont of Redwood City
Limited public data on Oakmont of Redwood City. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 34 Google reviews
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What this means for your family
The facility offers a beautiful, high-end environment with excellent social programming and a strong marketing/onboarding team. However, families must closely monitor staffing levels and medication protocols, as multiple reviewers have documented serious lapses in care and caregiver training.
Google Reviews
Google Reviews
34 reviews on Google“Oakmont of Redwood City is frequently praised for its beautiful, modern, and clean facility and its engaging activity programs. However, there is a significant divide in experiences regarding care quality, with several families reporting serious concerns regarding understaffing, untrained caregivers, and medication errors.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful and well-maintained modern facility
- Engaging social activities and outings
- Warm and welcoming marketing and management team
- Clean and upscale environment
Concerns
- Inadequate staffing levels and low staff-to-resident ratios (mentioned by 4 reviewers)
- Caregivers lacking proper training or experience (mentioned by 4 reviewers)
- Issues with medication management and communication (mentioned by 2 reviewers)
- Inconsistent food quality and nutritional adequacy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Responds to almost all reviews with a high degree of personalization for 5-star ratings, often mentioning specific staff members or amenities. For negative reviews, the owner uses a consistent strategy of attributing issues to a 'previous operator' and emphasizing their role as the 'new operator' working to improve.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and modern this facility is; how does the management team ensure that the high standard of cleanliness is maintained throughout the building?
- 2We noticed the marketing and management team is very welcoming; how do you typically handle communication between the staff and family members regarding daily updates?
- 3Can you walk us through the specific protocols your team follows for medication management to ensure everything is administered accurately and on time?
- 4What is the current staff-to-resident ratio during the day and overnight shifts to ensure everyone receives attentive care?
- 5What kind of training and ongoing professional development do your caregivers receive to prepare them for the specific needs of assisted living residents?
- 6What does a typical day of social activities and outings look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“When I visit my Mom in Memory Care she is happy, engaged in activities and well taken care of.”
“The facility itself is new and beautiful and there a few good, caring people who work here. But I’m guessing you’re looking for a senior care facility because you or your loved one can’t live alone and needs a certain level of skilled care. Right? Oakmont’s substandard level of care is exactly why this place falls short of the mark.”
“The range of issues we've had span a wide array of critical safety concerns: 1) Unresponsiveness to pull cords and pendants 2) Confusion & misrecommunication on medication orders 3) Unreported falls/injuries 4) Inadequate food resulting”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 21, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 11, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 8, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 17, 2026ComplaintClean
This report details an investigation into a complaint regarding staff not ensuring a resident's pendant was properly operating. The investigation found that call pendants were in good working condition upon testing, and the facility reported immediate action was taken when the system was down. Ultimately, the allegation was deemed unsubstantiated due to a lack of preponderance of evidence.
Feb 26, 2026OtherClean
The visit was a Case Management-Other follow-up conducted by the Licensing Program Analyst. The purpose was to follow up on a "Decision and Order" regarding the exclusion of staff and revocation of an administrator certificate. The specialist confirmed that the previously cited staff members are no longer employed at the facility.
Nov 4, 2025InspectionClean
This report documents an unannounced case-management visit conducted on November 4, 2025. The primary action taken during the visit was the delivery of an immediate exclusion letter for a Staff 1 (S1) from the facility. No specific deficiencies were cited in the provided text.
Nov 4, 2025OtherClean
This report documents an unannounced case-management visit conducted on November 4, 2025. The primary action taken during the visit was the delivery of an immediate exclusion letter for a Staff 1 (S1) from the facility. No specific deficiencies were cited in the provided text.
Oct 22, 2025ComplaintClean
The case management visit identified significant deficiencies related to resident monitoring and accountability. Specifically, the facility lacks established policies and documentation protocols for conducting and recording resident checks. These failures were cited as Type A deficiencies because they present an immediate risk to the health and safety of the residents in care.
Ownership & Operations
Who Operates This Facility
Sunrise of Redwood Opco LLC; Oakmont Mgmt. Grp LLC
SIOBHAN SURRACO
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit oakmontseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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