Norwich Rehabilitation & Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 80 Google reviews
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What this means for your family
While the therapy and activities departments are frequently praised, the facility has a recurring pattern of serious neglect reports, particularly regarding call light response times and medication safety. If you choose this facility, we strongly recommend frequent, unannounced visits and active participation in your loved one's daily care to ensure their needs are being met.
Google Reviews
Google Reviews
80 reviews on Google“Norwich Rehabilitation & Nursing Center receives highly polarized feedback, with some residents and families praising the therapy department and specific staff, while a significant number of reviewers report severe neglect, including unaddressed call lights, medication errors, and poor hygiene. Many negative reviews cite systemic issues with staffing shortages, particularly on nights and weekends, leading to dangerous lapses in patient care and communication. Families considering this facility should be aware of the stark contrast between positive experiences in rehabilitation and repeated, serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Strong physical and occupational therapy department
- Engaging and supportive activities staff
- Some highly attentive and caring individual nurses and CNAs
- Effective transition support for some short-term rehab patients
Concerns
- Unresponsive call lights and long wait times for assistance (mentioned by 12 reviewers)
- Medication errors and failure to follow medical orders (mentioned by 7 reviewers)
- Understaffing, especially on nights and weekends (mentioned by 6 reviewers)
- Poor communication with family members regarding patient status (mentioned by 5 reviewers)
- Inadequate hygiene and failure to prevent pressure ulcers (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard great things about your therapy department; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2Could you walk me through your process for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3Given the importance of medication management, what specific protocols and double-check systems do you have in place to ensure accuracy for every resident?
- 4How do you keep family members updated on a resident's health status, and what is the best way for us to communicate directly with the nursing team?
- 5What proactive steps does your team take regarding skin care and hygiene to ensure residents remain comfortable and prevent issues like pressure ulcers?
- 6What kind of activities or social programs are currently planned for the coming week to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department was excellent. And the social workers were excellent”
“The dietary department listens and makes adjustments accordingly. Their menu is diverse and the food is well prepared. With that being said, laundry has lost many items of their clothing, and the nights and weekend nursing/CNA staff need improvement”
“My mother was supposed to be in this facility for a hip rehabilitation. She was not taken care of in the best way. The staff was very rude to her and other patients. The staff would rather be outside smoking or be on their phones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections that found deficiencies in resident rights, food safety, and abuse response protocols. The facility has recurring issues with resident rights protections, nutrition and dietary services, and care quality, with multiple violations found across surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of complaint-driven inspections suggests ongoing concerns families should investigate during visits.
Aug 1, 2025Routine5
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Aug 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 3, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jan 9, 2024Routine1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jan 9, 2024Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 9, 2021Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Dec 3, 2024
$15,591
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,409
Ownership & Operations
Who Operates This Facility
Norwich Rehabilitation & Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Chain avg rating: 3.0/5 · Rank 9 of 19
Ownership & Management
Owners
Barth, Alexander
Owner
Zagelbaum, Ephraim
Owner
Zagelbaum, Yechiel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit norwichrehab.com
Medicare data downloads
Original nursing home datasets
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