N Y S Veterans Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
This facility has a long-standing reputation for providing compassionate, high-quality care to veterans. However, given the recent, serious allegations regarding staff professionalism and security, we strongly recommend requesting a tour during off-peak hours and asking management directly about their current security and supervision protocols.
Google Reviews
Google Reviews
29 reviews on Google“The NYS Veterans Home at Oxford generally receives high praise from families for its compassionate care and dedicated staff, particularly regarding long-term residents. However, a recent critical review highlights serious concerns regarding staff professionalism, security, and attentiveness. Families should weigh the facility's strong historical reputation for resident well-being against these more recent reports of potential oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Clean and well-maintained environment
- Engaging activities and community outings
- Strong support for long-term residents
Concerns
- Staff professionalism and attentiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed many people mention how much they love the community outings here; what kind of activities or trips do the residents typically participate in?
- 2Since this is a Veterans Home, how do you specifically honor the military service and history of the residents in your daily programming?
- 3We want to ensure our loved one gets consistent attention; how do you support your nursing staff in staying attentive to every resident's individual needs?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 5The facility looks very well-maintained; how often are the resident rooms and common areas deep-cleaned to ensure a comfortable environment?
- 6With the recent state inspections, what specific steps has the team taken to address the two identified deficiencies and continue improving care?
Personalized based on this facility's data
Key Review Excerpts
“The folks who work here are all angels. Our family would be totally lost and so would he, if it weren’t for this truly amazing home away from home.”
“The staff there right down to the cleaning staff care about the residents. The place is clean and bright. Food is good. They took him into Norwich to shop.”
“They were so caring, nice and so patient with my father during his stay there. We could of never asked for such a wonderful home for him.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing issues with safety and infrastructure, particularly electrical systems and fire safety deficiencies that have recurred across multiple surveys from 2021 to 2025. Families have filed complaints leading to findings about food service and abuse response protocols. While all deficiencies show correction dates, the pattern of repeated electrical and fire safety violations suggests persistent maintenance challenges that families should discuss during visits.
May 16, 2025Routine7
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 6, 2023Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Oct 6, 2023Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
May 14, 2021Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
N Y S Veterans Home
government
Chain Affiliation
State of New York Comptroller's Office
6 facilities nationwide
Chain avg rating: 4.7/5 · Rank 5 of 6 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit nysvets.org
Medicare data downloads
Original nursing home datasets
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