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Assisted Living

Northglenn Heights Assisted Living Community

Limited public data on Northglenn Heights Assisted Living Community. Call, tour, and ask to meet current residents' families — your own impression matters most.

11475 Pearl Street, Northglenn, CO 80233172 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
3.6/5

based on 54 Google reviews

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What this means for your family

Northglenn Heights offers a warm, community-focused environment with engaging activities that many families appreciate. However, because multiple reviewers have reported serious issues with medication management and staffing consistency, it is critical that you act as a strong advocate for your loved one. We recommend asking specifically about their current medication administration protocols and verifying the staff-to-resident ratios during evening and weekend shifts.

Google Reviews

Google Reviews

54 reviews on Google
Northglenn Heights Assisted Living receives highly polarized feedback, with some families praising the dedicated staff and engaging activities, while others report severe concerns regarding medication management, cleanliness, and understaffing. While some long-term residents and their families feel well-supported and value the community atmosphere, multiple reviewers have raised alarms about inconsistent care, high staff turnover, and poor communication during administrative transitions.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean4.0Activities9.0Meds2.0Memory6.0Comms4.0Value6.0

Strengths

  • Engaging daily activities and events
  • Compassionate and attentive memory care staff
  • Clean and well-maintained facility grounds
  • Affordable pricing compared to local competitors

Concerns

  • Inconsistent or incorrect medication management (mentioned by 6 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 5 reviewers)
  • Poor cleanliness and lack of room maintenance (mentioned by 4 reviewers)
  • High staff and management turnover (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(5)'19(2)'22(8)'24(8)'26(1)

Distribution · 59 analyzed

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18

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the variety of daily events offered, how do you ensure residents with different mobility levels are able to participate and stay engaged?
  • 2Can you walk me through the specific protocols and oversight in place to ensure accuracy and consistency in daily medication administration?
  • 3With a community of 172 residents, what steps does management take to ensure consistent staffing levels so that every resident receives timely and attentive care?
  • 4I noticed the grounds are well-maintained; could you explain the routine for deep-cleaning and ongoing maintenance inside the private resident rooms?
  • 5How does your leadership team approach staff retention to ensure that residents have the benefit of building long-term, familiar relationships with their caregivers?
  • 6In the event of a medical concern or emergency, what is the communication process for keeping family members informed and involved in the care plan?

Personalized based on this facility's data


Key Review Excerpts

The nurses call me all the time with any questions or concerns. Having my mom here has released a lot of stress from me.

Assisted living family member · 2025★★★★★

Residents are severely neglected and often expected to wait while soiled for staff, who often can be found just standing around. They are known for running out of medications.

Family member · 2024☆☆☆☆

The facility itself is clean, and the grounds are beautifully maintained with lovely seating areas to enjoy the weather. Dorothy truly felt at home.

Friend of resident · 2025★★★★★
Source: 54 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
3deficiencies
Feb 5, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Feb 5, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Oct 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Oct 21, 2025Complaint
N/A0000 & 1568

A licensure complaint prompted by #CO38531, #CO38797, #CO38801, #CO39022, #CO39301, #CO39633, and #CO40990 was completed on 10/24/25. A deficiency was cited. A change of ownership occurred on 8/18/25. Based on interviews and record reviews, the residence failed to comply with authorized practitioner' s orders associated with medication administration, affecting three of five sample residents (#1, #6 and #7) whose medications were reviewed.Findings include:1. Record ReviewResident #6 was admitted to the residence on 3/26/2025 with a diagnosis including atrial fibrillation.a. Metoprolol Succinate Extended Release 25mgA practitioner ' s order, dated 6/11/25, directed the residence to administer 25mg of metoprolol succinate by mouth daily to Resident #6. The September 2025 medication administration record (MAR) showed a "9 code" for the scheduled medication dose on 9/3/25, that indicated the medication was missing and not administered to Resident #6.b. Risperidone 0.25mgA practitioner' s order, dated 6/11/25, directed the residence to administer 0.25mg of risperidone by mouth every evening to Resident #6. The September 2025 MAR showed a "9 code" for the scheduled dose on 9/4/25 that indicated the medication was missing and not administered to Resident #6.c. Eliquis 2.5mgA practitioner' s order, dated 6/11/25, directed the residence to administer 0.25mg of Eliquis by mouth twice daily to Resident #6. The September 2025 MAR showed a "9 code" for the scheduled dose on 9/4/25 that indicated the medication was missing and not administered to Resident #6.d. Levothyroxine 100mcgA practitioner' s order, dated 6/11/25, directed the residence to administer 100mcg of levothyroxine by mouth daily to Resident #6. The September 2025 MAR showed a "9 code" for the scheduled dose on 9/15/25 that indicated the medication was missing and not administered to Resident #6. The October 2025 MAR also showed a "9 code" for the scheduled dose on 10/7/25, indicating the medication was missing and not administered to Resident #6.e. Losartan Potassium 25mgA practitioner' s order, dated 6/11/25, directed the residence to administer half a tablet of 25mg losartan potassium by mouth daily to Resident #6. The September 2025 MAR show..

Jun 17, 2025Complaint
N/A0000 & 1110

A licensure complaint, prompted by #CO40399 was completed on 6/17/25. A deficiency was cited. Based on observation, record review, and interview, the residence failed to either directly or indirectly, through a resident agreement, provide protective oversight and a physically safe and sanitary environment, affecting four sample residents ( #64, #67, #68, and #72).Findings Include:1. Residence PolicyThe residence' s Resident Agreement, read, in part, "Apartment condition. The resident shall maintain the apartment in a clean and sanitary condition at all times."2. ObservationOn 6/17/25 at 8:15 a.m., a pronounced, damp, musky odor was observed in Resident #68' s room that protruded to the hallway. The resident' s personal belongings had been stacked in piles or relegated to the corners, resulting in limited mobility, as he could only navigate in a linear path from his desk to the patio door and into the bedroom and bathroom. The carpet had various shades of grey and black. A hand towel was laid flat on the carpet on one of the walking paths. 3. InterviewOn 6/17/25 at 12:12 p.m., the administrator acknowledged the strong smell of the unsafe and unsanitary conditions in Resident #68' s room. She stated that the resident had resided at the residence for approximately six years. She stated that family and Resident #68 had been in denial about the living conditions and that she had planned to make an appointment with family members and an outside source to discuss this situation. 4. Similar deficient practice was found for Resident #64, #67, and #72 whose rooms were either cluttered, unsafe and unsanitary due to unidentified stains on carpets, duck tape on floors holding carpet together, and dog urine and feces on disposable pads on a living room floor.

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References & Resources

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