Center at Northridge, LLC, the
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 266 Google reviews

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What this means for your family
The Center at Northridge offers an excellent environment for physical and occupational therapy, making it a strong candidate for short-term rehab. However, families must be prepared to be highly involved; multiple reviewers noted that patients requiring constant assistance often face long wait times for call lights. We strongly recommend visiting frequently to monitor medication and hygiene, as staffing levels appear to be a persistent concern.
Google Reviews
Google Reviews
266 reviews on Google“The Center at Northridge is a modern, clean facility that receives high praise for its physical and occupational therapy teams, which many reviewers credit for successful recoveries. However, the facility faces significant and recurring criticism regarding understaffing, slow response times to call lights, and poor food quality. Families should be aware that while the environment is physically appealing, the consistency of nursing care and responsiveness to patient needs varies greatly.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Bright, private rooms with mountain views
- Friendly and professional administrative and therapy staff
Concerns
- Slow or non-existent response to call lights/patient needs (mentioned by 18 reviewers)
- Consistently cold, poor-quality, or unappealing food (mentioned by 12 reviewers)
- Understaffing leading to neglect or hygiene issues (mentioned by 10 reviewers)
- Rude or dismissive attitude from some nursing/CNA staff (mentioned by 9 reviewers)
- Inadequate pain management or medication errors (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you ensure that the nursing staff coordinates effectively with the therapy team to support a resident's daily mobility and hygiene needs?
- 2I noticed some feedback regarding response times to call lights; could you explain your current protocol for monitoring these alerts and ensuring residents receive timely assistance?
- 3With the dining experience being an area you are actively looking to improve, could you walk me through how you handle dietary preferences and ensure that meals are served at the appropriate temperature?
- 4How does your nursing team manage medication administration and pain management protocols to ensure accuracy and consistent communication with family members?
- 5I see that you have a beautiful facility with mountain views; what kind of social or recreational activities do you offer to keep residents engaged and active throughout the day?
- 6How do you handle communication with families when a resident has a change in condition, and what is the best way for us to reach the nursing team if we have urgent concerns?
Personalized based on this facility's data
Key Review Excerpts
“The nurses either don’t care or are extremely rude. The CNAs are the same. We had one CNA in particular named Bryanna who made it painfully obvious that she would rather be doing anything else than taking care of patients.”
“The PT/OT crew is awesome, especially Delphine. The facility is clean and organized. Most of the staff we encountered were helpful and friendly, save for 1 or 2. The food was not very good.”
“My 85 year old mom came to stay with you after falling and breaking her hip. She has Alzheimer's/dementia. I can guarantee you that if anything were to occur in the future, we will never step foot in your establishment again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Center at Northridge has 28 federal deficiencies across three surveys, with no family complaints filed. The most recurring issues involve fire safety and building maintenance, quality of care and safety supervision, and medication management. All deficiencies have correction dates from the facility, suggesting efforts to address problems, though fire safety issues have appeared in multiple surveys indicating ongoing maintenance challenges.
Apr 2, 2024Routine14
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2023Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Sep 30, 2021Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Aug 19, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 4, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 9, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 5, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 8, 2024Follow-upCleanReport
No deficiencies found during this inspection.
May 23, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Apr 25, 2024Routine
Based on observation and record review during the survey, it was determined that the facility failed to maintain emergency power systems in accordance with Section 9.1.3 ofthe Life Safety Code and the referenced NFPA 110, Sta.. Based on observation and staff interviews during the course of the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code Section 19.3.6.3 1. Fire Doors to patient room.. Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain smoke barriers in accordance with NFPA 101, 8.5.1. This was evidenced by the following:IT room needs fire caulk aro.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. Delayed Egress doors state delayed .. Based on observation and staff interviews, it was determined that the facility failed to maintain smoke dampers in accordance with Life Safety Code Section NFPA 105Records were unavailable at the time of the survey to document t.. Based on observation during the course of the survey it was determined the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following: 1 The cylinder needs to be labeled/separated.. Based on observation, the facility failed to maintain the kitchen hood suppression system as required by NFPA 96. 1. Semi-Annual Hood Inspection | No report available2. Semi-Annual Hood Inspection | No report available3. The kitche.. Based on the documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:No written record of the continui.. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Only 2 fire drills were conducted throughout the last twelve months.NFPA 101, 19.7.1.6.. INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and represent the facility' s general characteristics.This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).This survey was conducte.. Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.1. Escutcheon plates through the building exceed .. Through observation during the survey, it was determined that the facility failed to meet the exit signage requirements in accordance with NFPA 101, 19.2.10.1. And 7.9 This was evidenced by:There were no exit sign testing.. Through observation during the survey, it was determined that the facility failed to meet the healthcare facilities code requirements in accordance with NFPA 99 and NEC 70. This was evidenced by: 1) power strip supplying po..
Apr 2, 2024Complaint
A recertification survey with complaint #CO35008, #CO35377 and #CO35389 was completed on 3/27/24-4/2/24. Two deficiencies were cited. An Emergency Preparedness survey was conducted from 3/27/24 to 4/2/24. No deficiencies were cited. Based on interviews and record review, the facility failed to develop and implement an effective discharge planning process focussing on the resident' s discharge goals for three (#76, #47 and #64) of five residents reviewed for discharge planning out of 38 sample residents. Specifically, the facility failed to for Resident #76, Resident #47 and Resident #64:-Involve the resident and the resident' s representative in the discharge plan; and, -Develop discharge care plan with appropriate goals and approaches.Findings include:I. Facility policy and procedureThe Admission, Discharge and Transfer policy, revised 2/9/23, was provided by the nursing home administrator (NHA) on 4/2/24 at 12:31 p.m. It read in pertinent part:"Regardless of payment method, all residents have access to: Care that is timely and meets the needs of the resident; access to their physician; Staff, including administrative staff; and Care-planning and discharge-planning processes. Staff involved in the move in, transfer and move out process will ensure that the focus.. Based on record review and interviews, the facility failed to ensure the safety and supervision to prevent accidents for one (#66) of three residents reviewed for falls of 38 sample residents. Specifically, the facility failed to ensure Resident #66 was safe while ambulating with therapy. Findings include:I. Facility policy and procedureThe Fall Prevention policy, revised October 2017, was received from the nursing home administrator (NHA) on 4/2/24 at 12:31 p.m. The policy documented in pertinent part, "The post fall procedure includes nursing to assess the patient and determine the most appropriate course of action. Notification of the following must take place: physician, responsible party, and director of nursing (DON). Risk management was to be completed. Determine what interventions needed to be implemented to prevent further falls, and complete orders and/or tasks for fall prevention and for further skin injuries if indicated."II. Resident #66 statusResident #66, age under 65, was admitted on 2/23/24. According to the A..
Ownership & Operations
Who Operates This Facility
Center at Northridge, LLC, the
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 2 of 15 (Best)
Ownership & Management
Owners
Smith, Edward
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
266 reviews from families & visitors
Official Website
Visit centeratnorthridge.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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