Northfield Village Retirement Community
Strong Medicare quality ratings; families often praise dedicated rehab and physical therapy team. Still worth an in-person visit.
based on 56 Google reviews

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What this means for your family
While the rehab and social work teams are frequently praised, the facility suffers from severe, recurring issues with understaffing and slow response times. If you are considering this facility, we strongly recommend visiting during off-hours and asking for specific evidence of how they manage call light response times and dietary compliance.
Google Reviews
Google Reviews
56 reviews on Google“Northfield Village Retirement Community receives highly polarized feedback, with recent reviews highlighting severe concerns regarding chronic understaffing and neglectful patient care. While some families praise specific staff members in social work and rehab therapy, many report long wait times for call lights, poor hygiene standards, and inadequate communication from clinical leadership.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehab and physical therapy team
- Helpful and responsive social work department
- Clean, well-maintained physical environment in some wings
- Effective administrative support for insurance and billing
Concerns
- Chronic understaffing leading to long response times (mentioned by 12 reviewers)
- Neglect of basic hygiene and patient care needs (mentioned by 7 reviewers)
- Poor dietary management and failure to accommodate special diets (mentioned by 4 reviewers)
- Rude or dismissive attitude from clinical and administrative staff (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your rehab and physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the dining team ensure that specific dietary needs and special nutritional requirements are met for each resident?
- 3What steps are in place to ensure that residents' personal hygiene and daily care needs are consistently attended to, especially during busy shifts?
- 4With the social work department being noted for being so helpful, how do they assist residents in staying socially connected and engaged with daily activities?
- 5What is the protocol for communicating important medical updates or changes in care to family members to ensure we are always in the loop?
- 6In the event of a medical emergency during the night or over the weekend, what is the immediate process for clinical response?
Personalized based on this facility's data
Key Review Excerpts
“The response time when you press the help button was horrible. I waited for a 1-1/2 hours one day. Most of the nuses were mean and acted like I was such a bother to them.”
“My mom was admitted there for rehab after having a stroke. She enjoyed her stay. She liked the entertainment, staff and dedication of her providers getting her better to go back home.”
“The DON reached out and everything has been addressed and taken care of! I have also updated my review from 1 star to 3. All nurses will receive mandatory training on CPAP/BIPAP machines, they moved my mom to a new/clean room, dietary has addressed the food issues, rude staff will be dealt with and her GCM situation has been resolved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with fire safety, medical records, and medication management that persist across multiple years. The most concerning pattern involves medical record security violations, including three complaint-triggered deficiencies where families filed reports about accessing resident records. Fire safety issues appear repeatedly across 2019, 2022, and 2024 surveys, though the facility corrects each violation. While all deficiencies show correction dates, the repeated nature of these safety concerns warrants careful evaluation during any visit.
Dec 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 13, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Feb 21, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 16, 2023Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Feb 17, 2022Routine24
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 11, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
Northfield Village Retirement Community
for profit
Chain Affiliation
Vrc Management
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 5
Ownership & Management
Owners
Joseph B. Francus Revocable Trust
Owner · Organization
Francus, Michael
Owner
Kraus, Andrea
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit northfieldvillagesnr.com
Medicare data downloads
Original nursing home datasets
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