Aventura at Walton Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews

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What this means for your family
While the admissions team is frequently praised for their helpfulness and professionalism, there is a consistent pattern of reports regarding understaffing and neglect. We strongly recommend that you visit the facility during off-hours or weekends to observe staffing levels for yourself and ask direct questions about their protocols for call-light response and hygiene care.
Google Reviews
Google Reviews
73 reviews on Google“Aventura at Walton Hills presents a polarized experience for families, with some praising the facility for its clean environment and compassionate admissions team, while others report severe concerns regarding neglect and staffing shortages. While many reviewers highlight positive interactions with specific staff members and successful rehabilitation outcomes, there is a persistent pattern of complaints regarding hygiene, slow response times, and inadequate patient care. Families considering this facility should be aware of these conflicting reports and conduct thorough, in-person visits to assess current conditions.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and helpful admissions team
- Clean and well-maintained facility environment
- Effective rehabilitation and therapy services
- Professional and caring individual staff members
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor hygiene and failure to address soiled residents (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Reports of pressure ulcers and physical injuries (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how helpful the admissions team is; how will you help our family transition smoothly into the community?
- 2What specific steps are in place to ensure call lights are answered quickly and residents' personal hygiene needs are met promptly?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4With the focus on rehabilitation here, what kind of personalized therapy programs are available to help residents regain their strength?
- 5Can you tell us more about the dining experience and how much variety there is in the daily meal menus?
- 6What is the protocol for handling medical emergencies or sudden changes in health during the night?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are always prompt and the call light actually works, someone either a nurses aide or the nurse herself will come check on you in the matter of minutes and not hours.”
“The staff is great, the aids on my mom's side are fantastic and very friendly. I was truly afraid to send my mom to a home, but this place and staff are great.”
“Now, in fairness, the people I met who work there were ALL very kind, dedicated and hard- working. They are severely understaffed and I am certain devastatingly underpaid.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aventura at Walton Hills has significant ongoing concerns with frequent family complaints triggering 18 deficiencies across multiple areas. The facility repeatedly struggles with infection control, resident safety, and food service quality, with issues persisting across surveys from 2019 to 2025. While all deficiencies show correction dates, the pattern of recurring problems in critical care areas warrants careful consideration during visits.
Mar 4, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 1, 2025Routine18
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 26, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 11, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Payment Denial
Feb 11, 2025
4-day denial
Ownership & Operations
Who Operates This Facility
Aventura at Walton Hills
for profit
Chain Affiliation
Aventura Health Group
11 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Aventura at Walton Hills LLC
Owner · Organization
Eom Health Care Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit aventurahg.com
Medicare data downloads
Original nursing home datasets
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