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Nursing HomeMedicaid

Northern Oaks Living & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2722 Old Anson Rd, Sears Park Area · Abilene, TX 7960396 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 291 Google reviews

5
4
3
2
1

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What this means for your family

This facility is an excellent choice if you prioritize highly personalized, compassionate nursing care, as many staff members are specifically recognized for their empathy. The recent renovations and clean environment are major pluses. Just be prepared for a high-tech check-in process that may prompt you for reviews.

Google Reviews

Google Reviews

291 reviews analyzed
Northern Oaks is highly regarded by families for its exceptionally compassionate nursing and therapy teams, with several individual staff members receiving frequent, specific praise. Reviewers often highlight the facility's recent renovations and the warm, home-like atmosphere created by the staff. However, one reviewer noted a significant issue with the check-in system's aggressive review solicitation.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean9.0Activities8.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Excellent physical and occupational therapy teams
  • Clean and recently renovated facilities
  • Warm, family-oriented atmosphere
  • Engaging resident activities and holiday events

Concerns

  • Aggressive review solicitation via check-in machines

Rating Trends

Tap a year to see what changed

2345.02024(189)4.72025(10)2.32026(3)

Distribution

5
195
4
3
3
1
2
0
1
1
76 reviews posted between Nov 24, 2024Nov 30, 2024 · 74 were 5-star
50 reviews posted between Nov 11, 2024Nov 16, 2024 · 50 were 5-star
22 reviews posted between Oct 9, 2024Oct 19, 2024 · 22 were 5-star

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the warmth of the atmosphere here; what kind of holiday events or special resident activities do you have planned for the upcoming months?
  • 2The physical and occupational therapy teams come highly recommended; how closely do the therapists work with the nursing staff to coordinate a resident's daily care plan?
  • 3With the recent renovations to the facility, could you show us some of the updated common areas where residents spend most of their time?
  • 4How does the nursing team manage care and communication during shift changes to ensure nothing is missed?
  • 5In the event of a sudden medical change or an emergency during the night, what is the specific protocol for notifying the family and coordinating care?
  • 6We noticed the staff is often praised for being very attentive; how do you support your nursing team to ensure they can maintain that high level of personal care for every resident?

Personalized based on this facility's data


Key Review Excerpts

The staff were wonderful to me during my stay, which was way too short! Thank you to all the aides, nurses & physical therapy crew.

Rehab patient · 2026★★★★★

Sebastian is an exceptional nurse who consistently goes above and beyond to ensure his patients receive the best care. His attentiveness is unmatched—he listens carefully to their concerns, anticipates their and responds promptly to any changes in their condition.

Rehab patient · 2024★★★★★

I recently had the pleasure of speaking with a fantastic nursing home coordinator liaison Misty lozano who truly went above and beyond during the admission process she was incredibly helpful and patient answering all my questions thoroughly and addressing every concern I had

Admissions/Family · 2025★★★★★
Source: 291 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
TX
14.9%
Taylor
17.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
14.4%
TX
16.1%
Taylor
16.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
TX
2.5%
Taylor
6.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.5%
TX
18.4%
Taylor
20.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
15.4%
TX
9.4%
Taylor
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility93.5%
Worse than Avg
Here
93.5%
US
95.5%
TX
98.0%
Taylor
98.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.4%
Worse than Avg
Here
76.4%
US
81.8%
TX
89.2%
Taylor
90.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Mixed vs Avgs
Here
86.7%
US
79.7%
TX
88.0%
Taylor
91.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Taylor
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
17 complaint-triggered

Northern Oaks has a concerning pattern of complaint-triggered deficiencies (17 of 39 total), indicating families have filed reports about care issues. The most recurring problems involve care planning and assessments, medication management, and maintaining safe facility conditions. Recent surveys from 2026 show several serious issues remain uncorrected, including problems with medication oversight and resident care. While some deficiencies have been addressed, the persistent complaint pattern and uncorrected violations suggest ongoing care quality concerns families should investigate thoroughly.

Jan 22, 2026Complaint
7
0605ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0755ModerateCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0849MinorCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0577MinorCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Nov 7, 2025Complaint
1
0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 7, 2025Complaint
1
0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Oct 29, 2024Routine
8
0341ModerateCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0131ModerateCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0364ModerateCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

Oct 29, 2024Complaint
3
0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Sep 20, 2023Complaint
2
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0921ModerateCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eastland Memorial Hospital District

Organization Type

for profit

Management Company

NORTHERN OAKS HEALTHCARE, INC

Administrator

BRIAN WILLIE-STARKEY

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 2.9/5 · Rank 41 of 84

Ownership & Management

Owners

Eastland Memorial Hospital District

Owner · Organization

100%

Key personnel

Wright, LabanOfficer / DirectorNorthern Oaks Healthcare, INC.ManagerBurleson, RhondaManagerBurnam, SoonManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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