Northern Oaks Living & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 291 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize highly personalized, compassionate nursing care, as many staff members are specifically recognized for their empathy. The recent renovations and clean environment are major pluses. Just be prepared for a high-tech check-in process that may prompt you for reviews.
Google Reviews
Google Reviews
291 reviews analyzed“Northern Oaks is highly regarded by families for its exceptionally compassionate nursing and therapy teams, with several individual staff members receiving frequent, specific praise. Reviewers often highlight the facility's recent renovations and the warm, home-like atmosphere created by the staff. However, one reviewer noted a significant issue with the check-in system's aggressive review solicitation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical and occupational therapy teams
- Clean and recently renovated facilities
- Warm, family-oriented atmosphere
- Engaging resident activities and holiday events
Concerns
- Aggressive review solicitation via check-in machines
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warmth of the atmosphere here; what kind of holiday events or special resident activities do you have planned for the upcoming months?
- 2The physical and occupational therapy teams come highly recommended; how closely do the therapists work with the nursing staff to coordinate a resident's daily care plan?
- 3With the recent renovations to the facility, could you show us some of the updated common areas where residents spend most of their time?
- 4How does the nursing team manage care and communication during shift changes to ensure nothing is missed?
- 5In the event of a sudden medical change or an emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6We noticed the staff is often praised for being very attentive; how do you support your nursing team to ensure they can maintain that high level of personal care for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff were wonderful to me during my stay, which was way too short! Thank you to all the aides, nurses & physical therapy crew.”
“Sebastian is an exceptional nurse who consistently goes above and beyond to ensure his patients receive the best care. His attentiveness is unmatched—he listens carefully to their concerns, anticipates their and responds promptly to any changes in their condition.”
“I recently had the pleasure of speaking with a fantastic nursing home coordinator liaison Misty lozano who truly went above and beyond during the admission process she was incredibly helpful and patient answering all my questions thoroughly and addressing every concern I had”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Northern Oaks has a concerning pattern of complaint-triggered deficiencies (17 of 39 total), indicating families have filed reports about care issues. The most recurring problems involve care planning and assessments, medication management, and maintaining safe facility conditions. Recent surveys from 2026 show several serious issues remain uncorrected, including problems with medication oversight and resident care. While some deficiencies have been addressed, the persistent complaint pattern and uncorrected violations suggest ongoing care quality concerns families should investigate thoroughly.
Jan 22, 2026Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nov 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 29, 2024Routine8
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Oct 29, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 20, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
NORTHERN OAKS HEALTHCARE, INC
BRIAN WILLIE-STARKEY
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 41 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
291 reviews from families & visitors
Official Website
Visit northernoaksliving.com
Medicare data downloads
Original nursing home datasets
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