Willowcreek Rehab and Nursing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (55%)
Below average in Texas · Below recommended RN staffing · $23,744 in fines
What this means for your family
This facility offers a warm, renovated environment with a therapy team that many families find exceptional. However, you should closely monitor the care provided during weekend shifts and immediately upon admission, as some families have reported significant lapses in basic hygiene and responsiveness.
Google Reviews
Google Reviews
26 reviews analyzed“Families can expect a warm, homey environment with a highly praised, compassionate nursing and therapy team. While many reviewers highlight recent renovations and cleanliness, there are serious concerns regarding neglectful care during shift changes and inconsistent staff behavior on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Clean and recently renovated facilities
- Excellent therapy and rehab services
- Warm, inviting, and family-oriented atmosphere
Concerns
- Neglect regarding hygiene and timely care upon admission
- Inconsistent staff attitude and helpfulness on weekends
- Outdated or poorly maintained areas in certain parts of the building (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing team; how do you ensure that same level of dedicated care is maintained during the weekend shifts?
- 2Since the facility has some beautiful recent renovations, could you show us which areas have been updated and how you manage maintenance in the older parts of the building?
- 3What specific protocols do you have in place to ensure that new residents receive attentive, timely care with their hygiene and personal needs immediately upon admission?
- 4With the focus on excellent rehab services, how does the therapy team work with residents to help them reach their specific physical goals?
- 5How does the facility handle medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events do you host to help maintain that warm, family-oriented atmosphere mentioned by many families?
Personalized based on this facility's data
Key Review Excerpts
“The building may not be as modern as others, but it has a homey feeling, and is very clean. The floors have been remodeled as well.”
“We were unable to care for my mom at home any longer. ... When we walked into Willow Creek it was warm and inviting. ... They are updating their facility and it is very nice.”
“The overall management & staff are dedicated to caring for the residents who reside at the facility. Kris Basile, DOR & therapy team is A-1 & the best by far.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowcreek has a concerning pattern of recurring issues, with families filing 11 complaints that triggered federal inspections. The facility repeatedly struggles with food safety and nutrition services, infection control, and care planning across multiple years. While all deficiencies show correction dates, the persistent recurrence of problems in these core areas suggests ongoing operational challenges that families should carefully consider.
Dec 19, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 30, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 27, 2025Complaint1
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Jan 10, 2024Routine5
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jan 10, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 27, 2025
$23,794
Ownership & Operations
Who Operates This Facility
Childress County Hospital District
for profit
WILLOWCREEK REHAB AND NURSING LLC
BERNARD C MOORE
Ownership & Management
Owners
Childress County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit ahstexas.com
Medicare data downloads
Original nursing home datasets
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