See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Willowcreek Rehab and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4934 S 7th St, Elmwood Area · Abilene, TX 7960596 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 26 Google reviews

5
4
3
2
1

Watch Willowcreek Rehab and Nursing

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 8.0)
  • High staff turnover (55%)

Below average in Texas · Below recommended RN staffing · $23,744 in fines

Source: Medicare data

What this means for your family

This facility offers a warm, renovated environment with a therapy team that many families find exceptional. However, you should closely monitor the care provided during weekend shifts and immediately upon admission, as some families have reported significant lapses in basic hygiene and responsiveness.

Google Reviews

Google Reviews

26 reviews analyzed
Families can expect a warm, homey environment with a highly praised, compassionate nursing and therapy team. While many reviewers highlight recent renovations and cleanliness, there are serious concerns regarding neglectful care during shift changes and inconsistent staff behavior on weekends.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms8.0Value1.0

Strengths

  • Compassionate and dedicated nursing staff
  • Clean and recently renovated facilities
  • Excellent therapy and rehab services
  • Warm, inviting, and family-oriented atmosphere

Concerns

  • Neglect regarding hygiene and timely care upon admission
  • Inconsistent staff attitude and helpfulness on weekends
  • Outdated or poorly maintained areas in certain parts of the building (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02021(2)5.02022(1)4.52023(8)4.52024(8)3.92025(9)1.02026(1)

Distribution

5
19
4
2
3
0
2
0
1
5

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I've heard wonderful things about the compassion of your nursing team; how do you ensure that same level of dedicated care is maintained during the weekend shifts?
  • 2Since the facility has some beautiful recent renovations, could you show us which areas have been updated and how you manage maintenance in the older parts of the building?
  • 3What specific protocols do you have in place to ensure that new residents receive attentive, timely care with their hygiene and personal needs immediately upon admission?
  • 4With the focus on excellent rehab services, how does the therapy team work with residents to help them reach their specific physical goals?
  • 5How does the facility handle medical emergencies or urgent care needs during the overnight hours?
  • 6What kind of daily activities or social events do you host to help maintain that warm, family-oriented atmosphere mentioned by many families?

Personalized based on this facility's data


Key Review Excerpts

The building may not be as modern as others, but it has a homey feeling, and is very clean. The floors have been remodeled as well.

Long-term resident's family · 2025

We were unable to care for my mom at home any longer. ... When we walked into Willow Creek it was warm and inviting. ... They are updating their facility and it is very nice.

Long-term resident's family · 2024★★★★★

The overall management & staff are dedicated to caring for the residents who reside at the facility. Kris Basile, DOR & therapy team is A-1 & the best by far.

Resident's family · 2021★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
2.72hrs
66%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
TX
2.5%
Taylor
6.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
15.3%
TX
14.9%
Taylor
17.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.4%
TX
9.4%
Taylor
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Taylor
97.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.5%
TX
18.4%
Taylor
20.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.4%
Mixed vs Avgs
Here
14.4%
US
19.4%
TX
14.2%
Taylor
18.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Better than Avg
Here
93.8%
US
79.7%
TX
88.0%
Taylor
91.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
81.8%
TX
89.2%
Taylor
89.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Taylor
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Near state avg (9.1)
13 complaint-triggered
$23,744 in fines

Willowcreek has a concerning pattern of recurring issues, with families filing 11 complaints that triggered federal inspections. The facility repeatedly struggles with food safety and nutrition services, infection control, and care planning across multiple years. While all deficiencies show correction dates, the persistent recurrence of problems in these core areas suggests ongoing operational challenges that families should carefully consider.

Dec 19, 2025Complaint
1
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Apr 30, 2025Complaint
4
0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 27, 2025Routine
12
0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0041ModerateCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0680ModerateCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0712ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 27, 2025Complaint
1
0570ModerateCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

Jan 10, 2024Routine
5
0039ModerateCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041ModerateCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Jan 10, 2024Complaint
6
0655ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0803MinorCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Feb 27, 2025

$23,794

Ownership & Operations

Who Operates This Facility

Owner / Operator

Childress County Hospital District

Organization Type

for profit

Management Company

WILLOWCREEK REHAB AND NURSING LLC

Administrator

BERNARD C MOORE

Ownership & Management

Owners

Childress County Hospital District

Owner · Organization

100%

Key personnel

Holcomb, HollyOfficer / DirectorStratton, EmileeOfficer / DirectorEvergreen Holdco LLCManagerGold TX TrustManagerSilver TX TrustManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call