Hendrick Skilled Nursing Facility
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 318 Google reviews
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What this means for your family
This facility offers exceptional specialized surgical and maternity care, but families should be extremely vigilant about communication. We strongly recommend requesting daily updates from physicians and closely auditing all billing statements for unexpected charges.
Google Reviews
Google Reviews
318 reviews analyzed“Families should be aware that while many patients praise specific doctors and nursing teams for being compassionate and professional, there are significant, recurring reports of long ER wait times and poor communication regarding test results. While some departments like Labor and Delivery receive high praise, others have serious allegations regarding billing practices and neglectful care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Highly skilled specialists and surgeons
- Clean and well-maintained facilities
- Excellent maternity and NICU care
Concerns
- Extremely long ER and clinic wait times (mentioned by 8 reviewers)
- Poor communication regarding medical results and test updates (mentioned by 5 reviewers)
- Aggressive or predatory billing and insurance practices (mentioned by 4 reviewers)
- Inconsistent nursing care quality between shifts (mentioned by 3 reviewers)
- Issues with food quality and timely meal delivery (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly standardized, template-based responses that vary only slightly depending on the star rating. Positive reviews receive a repetitive 'pleased to hear our team made your experience pleasant' script, while negative reviews use a fixed 'patient experience and safety are a top priority' template.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with feedback from the community; how does the team use resident and family input to improve daily operations?
- 2Since the nursing and clinical staff are so highly regarded, how do you ensure that same level of professional care remains consistent across all shifts?
- 3What is the process for keeping family members updated on medical results or changes in a resident's condition to ensure we are always in the loop?
- 4We want to make sure our loved one is enjoying their meals; could you tell us more about the daily dining menu and how you manage meal delivery timing?
- 5In the event of a medical emergency or a change in health status during the night, what are the immediate protocols the nursing team follows?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Labor and Delivery/Motherhood nurses are truly remarkable! It was my first time having a baby and everyone was so kind and explained everything to me step-by-step.”
“I was in for a surgery last week and it was overall a very positive experience. The doctors, nurses, and other staff were all so nice.”
“Don’t count on getting results back from any test they do! ... I tried asking the nurses questions but they claim they can’t read me any of the results in my chart to me or answer questions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with recurring issues in resident rights and infection control appearing across multiple surveys, including problems triggered by family complaints. The main problem areas involve respecting residents' dignity and rights, infection prevention protocols, and care planning. While all deficiencies show correction dates, the pattern of repeat violations in key areas like resident rights and infection control suggests persistent operational challenges that families should investigate during visits.
Dec 5, 2025Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 5, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 26, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Ownership & Operations
Who Operates This Facility
Hendrick Skilled Nursing Facility
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
318 reviews from families & visitors
Official Website
Visit hendrickhealth.org
Medicare data downloads
Original nursing home datasets
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