Silver Spring
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Below recommended RN staffing · Below chain average · $25,974 in fines
What this means for your family
This facility offers a clean environment and strong rehabilitation therapy for some patients. However, the high frequency of reports regarding understaffing, medication errors, and hygiene neglect is a major red flag. If you choose this facility, you must implement a rigorous daily visitation schedule to personally monitor your loved one's hygiene and medication adherence.
Google Reviews
Google Reviews
86 reviews analyzed“Families considering Silver Spring will find a facility with a highly polarized reputation. While many long-term residents and rehab patients praise the cleanliness of the building and the kindness of specific nursing staff, there are frequent and serious allegations regarding understaffing, neglect, and medication errors. Prospective families should be aware of significant reports concerning hygiene maintenance and responsiveness to patient needs during night or weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Kind and professional rehabilitation therapists
- Welcoming and friendly reception staff
- Engaging activity programs and community events
Concerns
- Severe understaffing leading to neglect (mentioned by 5 reviewers)
- Inadequate hygiene and hygiene-related neglect (mentioned by 4 reviewers)
- Poor food quality and temperature (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, templated responses. Positive reviews are met with a small set of interchangeable phrases, while negative reviews are met with a standard script directing the reviewer to call a specific person.
Questions for Your Tour
- 1It's great to see how much the management engages with feedback from the community; how has the facility implemented changes based on recent resident suggestions?
- 2We've heard wonderful things about your rehab therapists and activity programs; could you tell us more about how residents participate in these daily events?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule for every resident?
- 4With the current staffing levels, how do you ensure that every resident receives timely assistance with personal hygiene and daily care needs?
- 5Could you describe the process for managing medical emergencies and how closely you coordinate with outside doctors after hours?
- 6We want to make sure mealtime is a highlight of the day; how do you ensure food is served at the right temperature and meets different dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“Our Uncle George was in your facility for rehab and we were very pleased with the care he received and how clean the facility was and the exceptional care given by C.J. LVN and he loved the guy named Juicy as he addressed any and all concerns I had which were very few.”
“My mom lived at Silverspring since November 2023. The nurses and staff took really good care of her as she battled cancer. She really enjoyed going to the lunch room and associating with everyone.”
“My grandma has been in there for about 3 weeks they treat her like garbage when they think my mom isnt looking they are a wonderful place my grandma will be moved out of there soon”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against Silver Spring, triggering 32 of 41 total deficiencies, with recent issues in food safety lacking correction plans. Problems consistently involve care planning and assessments, medication management, and nursing staff competency. While most violations show correction dates, the pattern of ongoing family complaints and recurring deficiencies in core care areas suggests persistent quality concerns that families should carefully consider.
Jan 30, 2026Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jun 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nov 7, 2024Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nov 7, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 27, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 7, 2023
$25,974
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG ARLINGTON SNF, LP
JACKLYN S LOWE
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 24 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit silverspringnursing.com
Medicare data downloads
Original nursing home datasets
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