Northern Manhattan Rehabilitation and Nursing Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 187 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Low staff turnover (stable workforce) · $55,114 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its cleanliness and rehabilitation programs, particularly for patients on the eighth floor. However, families should be aware of persistent reports regarding poor communication and difficulty reaching staff. We strongly recommend scheduling a tour and specifically asking for a direct contact person for updates, as well as observing the care levels on floors other than the primary rehab unit.
Google Reviews
Google Reviews
187 reviews on Google“Northern Manhattan Rehabilitation and Nursing Center receives polarized feedback, with many families praising the cleanliness of the facility and the professionalism of specific staff members, particularly on the eighth floor. However, significant concerns persist regarding communication, responsiveness, and inconsistent quality of care, with some reviewers alleging neglect, poor hygiene, and difficulty reaching administrative or medical staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Professional and attentive nursing staff
- Effective physical and occupational therapy programs
- Helpful administrative and social work support
Concerns
- Poor communication and difficulty reaching staff/doctors (mentioned by 9 reviewers)
- Neglect and lack of urgency in patient care (mentioned by 7 reviewers)
- Poor hygiene and cleanliness (soiled clothing/linens) (mentioned by 5 reviewers)
- Inconsistent food quality and temperature (mentioned by 3 reviewers)
- Unprofessional or rude security/front desk staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 200 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the best way for our family to receive regular, reliable updates on my loved one’s daily health status?
- 2I noticed the facility has a large capacity of 320 residents; how do you ensure that each resident receives personalized attention and that call bells are answered promptly?
- 3Regarding the dining experience, what steps are being taken to ensure that meals are served at the proper temperature and that dietary preferences are consistently met?
- 4Can you walk me through your protocol for maintaining hygiene and ensuring that linens and clothing are changed on a consistent, scheduled basis?
- 5I see that you actively engage with online feedback; how does that input from families directly influence the changes or improvements you make to daily operations?
- 6What specific procedures are in place to ensure that medication management is accurate and that any changes in a resident's condition are communicated to the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The staff on the eighth floor and on the first floor have been incredible. They are kind , they know your name. They are interested in how you’re achieving your goals and each one of them has an interesting story and a level of care that I haven’t seen in a while.”
“The quick attention to his health issue, saved his life. Since I live over three hours, away, I need a facility that anticipates issues so that they do not become life threatening for him. The Director is available 24/7.”
“My Dad with dementia was at this horrific place for 7 months. There is zero communication with the family. Social workers and Doctors do not return calls. Infection control is non existent. Cleanliness non existent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
4
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints about abuse, neglect, and resident care over several years. Recurring problems span nursing staffing, medication management, care planning, and building safety systems like fire protection and emergency lighting. While the facility corrects most deficiencies when cited, the repeated complaint-triggered investigations about resident protection and quality of care suggest ongoing challenges that families should carefully evaluate before placement.
Dec 2, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Dec 2, 2025Routine5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Oct 16, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Apr 30, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 1, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 1, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Oct 16, 2025
$18,920
Fine
Apr 30, 2024
$55,114
Ownership & Operations
Who Operates This Facility
Northern Manhattan Rehabilitation and Nursing Ctr
for profit
Ownership & Management
Owners
Hurwitz, Barbara
Owner
Rausman, Chaim
Owner
Rausman, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
187 reviews from families & visitors
Official Website
Visit nmrehab.org
Medicare data downloads
Original nursing home datasets
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