Harlem Ctr for Nursing and Rehabilitation, L L C
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 424 Google reviews
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What this means for your family
This facility offers an excellent physical therapy program and a clean, welcoming environment, which many families appreciate. However, given the recurring reports of understaffing and concerns regarding the security of personal belongings, we strongly recommend that you visit frequently, advocate for your loved one's needs, and keep valuables at home. Be sure to ask the administration specifically about their current nurse-to-patient ratios during night shifts.
Google Reviews
Google Reviews
424 reviews on Google“Harlem Center for Nursing and Rehabilitation receives high praise for its physical therapy department, cleanliness, and the dedicated efforts of specific staff members like the concierge. However, families should be aware of significant, recurring reports regarding understaffing, inconsistent nursing care, and concerns about the quality and variety of the food. While many visitors report a positive, welcoming environment, there are serious allegations regarding patient safety and the security of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Clean and well-maintained facility
- Warm, welcoming concierge and administrative staff
- Professional and attentive nursing care (in specific units)
Concerns
- Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor food quality and limited menu variety (mentioned by 4 reviewers)
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
- Inconsistent nursing/CNA attentiveness and professionalism (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your physical therapy department is highly regarded; how do you integrate those services into the daily routine for residents who need ongoing support?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call bells are answered promptly during peak hours?
- 3I understand that maintaining personal belongings is important to families; what security measures or labeling systems do you use to help prevent the loss of resident items?
- 4I see that you actively engage with feedback online; how does that input from families directly influence changes in your dining menu or food quality?
- 5With your focus on professional nursing care, how do you ensure consistent communication between the nursing team and families regarding medication management and health updates?
- 6What kind of social activities or community programs do you offer to help residents stay active and engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The facility was clean and the staff was extremely kind, friendly and professional. I would like to give a special recognition to the entire Physical Therapy team for the hard work and dedication they put into getting me motivated and mobile.”
“Most of the nurses are fabulous but the CNAS are horrible you have to lay in bed and keep ringing your bell for help...and it's so sad the CNAS AT midnight are great one lady or I should say 3 so helpful and kind.”
“My mom just entered this facility less than a week ago and already stolen her belongings. They smile in your face. Don't trust them. Believe their intentions are to take your things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered inspections, with recent concerns about accident hazards and living conditions. The facility shows recurring problems with fire safety systems, resident care planning, and maintaining a safe environment across all six surveys from 2020-2025. While most deficiencies have correction dates, the pattern of repeat violations in safety systems and care standards suggests ongoing operational challenges that families should carefully consider.
Dec 17, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 12, 2025Routine17
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Mar 16, 2023Routine24
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care/assistance for a resident with a prosthesis.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Ownership & Operations
Who Operates This Facility
Harlem Ctr for Nursing and Rehabilitation, L L C
for profit
Chain Affiliation
Allure Group
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Landau, Joel
Owner
Rubin, Marvin
Owner
Rubin, Solomon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
424 reviews from families & visitors
Official Website
Visit harlemcenterrehab.com
Medicare data downloads
Original nursing home datasets
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