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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 60 Google reviews
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2 findings in latest survey · Staff turnover reported at 30%
Henry J Carter Skilled Nursing Facility has a middle-range Medicare overall rating. Strengths include modern, clean, and well-maintained facility. Some reviewers note concerns about severe understaffing and slow response times to call buttons (mentioned by 18 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Henry J. Carter Skilled Nursing Facility receives overwhelming negative feedback from families, with frequent reports of severe neglect, poor hygiene, and unresponsive nursing staff. While the facility is physically modern and clean, reviewers consistently describe a culture of indifference, chronic understaffing, and a lack of basic communication with families. Many families report that their loved ones' health deteriorated significantly during their stay, leading to urgent hospital transfers.
Quality Themes
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Concerns
Rating Trends
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Distribution · 63 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Patients are left for hours with diapers full of feces, and when you bring it to the staff's attention they make you wait a couple of more hours.”
“The nurses were rude, dismissive, and completely unapproachable. Any time I tried to ask a question or get clarification from a doctor, it felt like I was being scolded just for wanting to understand what was going on.”
“My father was admitted on Wednesday of this week...I came to see him and the Head Nurse on duty Roy Thomas....had an atrocious attitude....He needs to learn to have more compassion”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Henry J Carter has concerning complaint-triggered deficiencies including families reporting issues with resident safety supervision, respiratory care, and alleged violations response. The facility shows recurring problems with safety supervision, medication management, and fire safety systems across multiple surveys. While the facility has correction dates for all deficiencies, the pattern of complaint-driven investigations suggests families have had serious enough concerns to file formal reports with regulators.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 20, 2025
$17,345
Henry J Carter Skilled Nursing Facility
government
New York City Health + Hospitals
5 facilities nationwide
Chain avg rating: 4.6/5 · Rank 5 of 5 (Lowest rating)
Key personnel
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