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Nursing HomeMedicaid Investigative

Northeast Ctr for Rehabilitation and Brain Injury

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

300 Grant Avenue, Lake Katrine, NY 12449280 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 245 Google reviews

5
4
3
2
1
Northeast Ctr for Rehabilitation and Brain Injury Nursing Home in Lake Katrine, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 6.0)

Bottom 25% in NY · Below recommended RN staffing · Above average staffing · Worst in UPSTATE SERVICES GROUP chain · $25,435 in fines

Source: Medicare data

What this means for your family

This facility offers excellent rehabilitation programs, but families must be prepared to provide consistent oversight. Given the recurring reports of hygiene and staffing issues, we strongly recommend visiting frequently and at different times of the day to ensure your loved one's needs are being met.

Google Reviews

Google Reviews

245 reviews on Google
Northeast Center for Rehabilitation and Brain Injury receives highly polarized feedback, with many families praising the dedicated therapy teams and clean, spacious environment, while others report severe neglect and hygiene issues. While some visitors describe a warm, family-like atmosphere with attentive nursing, a significant number of reviewers express deep concern regarding patient hygiene, staffing shortages, and poor communication from management. Families should be aware that experiences appear to vary drastically depending on the specific unit and the level of oversight provided by loved ones.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities8.0Meds3.0Memory5.0Comms3.0ValueN/A

Strengths

  • Dedicated and effective physical and occupational therapy
  • Clean and spacious facility design
  • Friendly and welcoming front desk staff
  • Strong support for complex medical needs (e.g., vent unit)

Concerns

  • Poor hygiene and lack of patient assistance with toileting (mentioned by 12 reviewers)
  • Understaffing leading to slow response times (mentioned by 8 reviewers)
  • Poor communication from administration and doctors (mentioned by 6 reviewers)
  • Substandard food quality (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.02020(1)4.02021(4)4.02022(21)3.82023(49)4.12024(49)4.52025(62)4.22026(27)

Distribution · 213 analyzed

5
145
4
23
3
6
2
1
1
38

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's focus on complex medical needs, what specific protocols are in place to ensure consistent patient hygiene and timely assistance with daily toileting needs?
  • 2With a large capacity of 280 residents, how does the nursing team manage response times to call bells to ensure that residents receive prompt attention?
  • 3Could you walk me through the communication process for families to receive regular, proactive updates from the medical and administrative teams regarding their loved one's care plan?
  • 4I understand the facility offers strong physical and occupational therapy; how are these services integrated into the daily routine to ensure residents remain active and engaged?
  • 5What steps is the administration currently taking to improve the dining experience and nutritional variety for residents?
  • 6How does the facility handle urgent medical changes or emergencies, and how quickly can a family expect to be notified if a resident's condition shifts?

Personalized based on this facility's data


Key Review Excerpts

My father was a patient there 3 times after his stroke. The rehab and nursing staff were wonderful with him they helped him achieve his highest level of independence and go home.

Family member of patient · 2023☆☆☆☆

My Mom passed away this Halloween morning from ALS (Lou Gehrig's Disease). She was here for several months on the vent unit. This is a woman that wasn't quiet when she had a complaint. She never had one complaint about this place.

Daughter of resident · 2022★★★★★

My brother was in this rehab after his accident and they let him sit in piss mistreated him completely and put a way bigger trac that caused him to choke and puke and now he’s he’s in critical condition

Sibling of patient · 2025☆☆☆☆
Source: 245 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.61hrs
81%
Registered nurses for medical care
Total Nursing
3.75hrs
91%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility37.1%
Worse than Avg
Here
37.1%
US
15.5%
NY
13.8%
Ulster
12.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility30.6%
Worse than Avg
Here
30.6%
US
19.5%
NY
13.3%
Ulster
18.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
12.1%
NY
18.9%
Ulster
16.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
19.4%
NY
20.2%
Ulster
22.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
NY
13.8%
Ulster
12.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
14.4%
NY
14.8%
Ulster
13.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility60.9%
Worse than Avg
Here
60.9%
US
81.8%
NY
77.0%
Ulster
90.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Mixed vs Avgs
Here
79.3%
US
79.8%
NY
78.8%
Ulster
89.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
NY
1.2%
Ulster
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (7.6)
33 complaint-triggered
$25,435 in fines

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to nearly half of all violations found. Recurring problems include abuse and neglect protection, nursing staffing adequacy, and resident rights violations. While most issues show correction dates, the frequency of serious complaints about safety supervision, wound care, and staff training suggests ongoing care quality challenges that families should carefully evaluate before placement.

Jul 25, 2025Complaint
3
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jan 16, 2025Complaint
3
0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0741Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Nov 21, 2024Routine
16
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0901Potential for harm · PatternCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 21, 2024Complaint
14
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Apr 9, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 27, 2023Complaint
4
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Nov 21, 2024

$25,435

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northeast Ctr for Rehabilitation and Brain Injury

Organization Type

for profit

Chain Affiliation

Chain Name

Upstate Services Group

Chain Size

17 facilities nationwide

Chain avg rating: 1.9/5 · Rank 12 of 16 (Worst)

Ownership & Management

Owners

Koenig, Uri

Owner

60%

Steif, Efraim

Owner

40%

Key personnel

Rinn, SethW-2 Managing EmployeeAugenstein, JackOfficer / DirectorWuertzer, AmyOfficer / DirectorSteif, EfraimManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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