Northeast Ctr for Rehabilitation and Brain Injury
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 245 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing · Worst in UPSTATE SERVICES GROUP chain · $25,435 in fines
What this means for your family
This facility offers excellent rehabilitation programs, but families must be prepared to provide consistent oversight. Given the recurring reports of hygiene and staffing issues, we strongly recommend visiting frequently and at different times of the day to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
245 reviews on Google“Northeast Center for Rehabilitation and Brain Injury receives highly polarized feedback, with many families praising the dedicated therapy teams and clean, spacious environment, while others report severe neglect and hygiene issues. While some visitors describe a warm, family-like atmosphere with attentive nursing, a significant number of reviewers express deep concern regarding patient hygiene, staffing shortages, and poor communication from management. Families should be aware that experiences appear to vary drastically depending on the specific unit and the level of oversight provided by loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and effective physical and occupational therapy
- Clean and spacious facility design
- Friendly and welcoming front desk staff
- Strong support for complex medical needs (e.g., vent unit)
Concerns
- Poor hygiene and lack of patient assistance with toileting (mentioned by 12 reviewers)
- Understaffing leading to slow response times (mentioned by 8 reviewers)
- Poor communication from administration and doctors (mentioned by 6 reviewers)
- Substandard food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on complex medical needs, what specific protocols are in place to ensure consistent patient hygiene and timely assistance with daily toileting needs?
- 2With a large capacity of 280 residents, how does the nursing team manage response times to call bells to ensure that residents receive prompt attention?
- 3Could you walk me through the communication process for families to receive regular, proactive updates from the medical and administrative teams regarding their loved one's care plan?
- 4I understand the facility offers strong physical and occupational therapy; how are these services integrated into the daily routine to ensure residents remain active and engaged?
- 5What steps is the administration currently taking to improve the dining experience and nutritional variety for residents?
- 6How does the facility handle urgent medical changes or emergencies, and how quickly can a family expect to be notified if a resident's condition shifts?
Personalized based on this facility's data
Key Review Excerpts
“My father was a patient there 3 times after his stroke. The rehab and nursing staff were wonderful with him they helped him achieve his highest level of independence and go home.”
“My Mom passed away this Halloween morning from ALS (Lou Gehrig's Disease). She was here for several months on the vent unit. This is a woman that wasn't quiet when she had a complaint. She never had one complaint about this place.”
“My brother was in this rehab after his accident and they let him sit in piss mistreated him completely and put a way bigger trac that caused him to choke and puke and now he’s he’s in critical condition”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to nearly half of all violations found. Recurring problems include abuse and neglect protection, nursing staffing adequacy, and resident rights violations. While most issues show correction dates, the frequency of serious complaints about safety supervision, wound care, and staff training suggests ongoing care quality challenges that families should carefully evaluate before placement.
Jul 25, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 16, 2025Complaint3
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Nov 21, 2024Routine16
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 21, 2024Complaint14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Apr 9, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 27, 2023Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Nov 21, 2024
$25,435
Ownership & Operations
Who Operates This Facility
Northeast Ctr for Rehabilitation and Brain Injury
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 12 of 16 (Worst)
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
245 reviews from families & visitors
Official Website
Visit northeastcenter.com
Medicare data downloads
Original nursing home datasets
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