The Baptist Home at Brookmeade
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
While some families report excellent, compassionate care, there is a recurring pattern of reports regarding severe understaffing and neglect, particularly for residents requiring assistance with daily living. If you choose this facility, it is critical that you or a family member visit daily to monitor care, as multiple reviewers noted that consistent family presence was the only way to ensure their loved one's needs were met.
Google Reviews
Google Reviews
104 reviews on Google“The Baptist Home at Brookmeade receives polarized feedback, with many families praising the compassionate and friendly nursing staff, while others report severe neglect and systemic understaffing. While some families feel their loved ones received excellent care, multiple reviewers highlight critical failures in basic hygiene, responsiveness to call buttons, and medical oversight. Families considering this facility should be aware of the significant gap between the positive experiences of some and the reports of inadequate care and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Beautiful, well-maintained grounds
- Strong physical and occupational therapy teams
- Supportive and caring environment for some long-term residents
Concerns
- Chronic understaffing leading to neglect (mentioned by 8 reviewers)
- Slow response times for assistance and call buttons (mentioned by 4 reviewers)
- Poor communication from administration and management (mentioned by 4 reviewers)
- Inadequate hygiene and assistance with activities of daily living (mentioned by 5 reviewers)
- Low quality or unappealing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how beautiful and well-maintained the grounds are; could you show us some of the outdoor spaces where residents enjoy spending time?
- 2Since we want to ensure our loved one is always attended to, how do you manage response times for call buttons during the night or during busy shift changes?
- 3How does the nursing team approach daily personal care and hygiene to ensure every resident's needs are met consistently?
- 4We are interested in the nutrition aspect of care; could you tell us more about the daily dining menu and how much input residents have in their meal choices?
- 5What specific protocols are in place for medication management and how do you communicate any changes in a resident's medical status to the family?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The PTs, OTs, and Speech staff were excellent! However, whether short staffed or not, no patient should have to wait more than an hour for assistance with the bathroom, and have to sit in soiled clothing.”
“The nurses, CNAs, Recreational therapists, housekeepers, occupational therapists, and physical therapists were all incredibly caring and attentive to residents needs. However, the facility itself was not well-maintained, and cleanliness was a significant concern.”
“The care that my mother received at this facility was inadequate. She went there to build up her strength to allow her to fight her new cancer diagnosis. Isolating a person who has no infections for 5 days... and lack of staffing to assist her and not mobilizing her lead to her developing a deep vein thrombosis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had families file complaints leading to deficiencies in 2024 related to care planning and treatment quality. The 12 deficiencies across three surveys primarily involved resident rights issues, safety concerns including building exits and fire doors, and daily care assistance. All deficiencies were reportedly corrected by the provider, though the recent complaint-triggered violations in March 2024 regarding comprehensive care planning warrant attention during any visit.
Mar 11, 2024Routine4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 11, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 14, 2021Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Apr 5, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
The Baptist Home at Brookmeade
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit brookmeadecommunity.org
Medicare data downloads
Original nursing home datasets
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