Ferncliff Nursing Home Co INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 148 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High RN turnover (56%)
Below average in NY · Critically understaffed (RN) · Worst in ARCHCARE chain · No penalties on record · Abuse citation
What this means for your family
Ferncliff offers exceptional physical therapy and dedicated memory care, making it a strong contender for short-term rehab or specialized dementia support. However, families must be vigilant regarding long-term care; we strongly recommend visiting during off-hours to observe staffing levels and asking specific questions about call-bell response times and hygiene protocols.
Google Reviews
Google Reviews
148 reviews on Google“Ferncliff Nursing Home presents a polarized experience for families, with many praising the high-quality physical therapy and compassionate care in specific units like Memory Care and the Thompson House. However, a significant number of reviewers report severe concerns regarding understaffing, poor communication, and hygiene issues, particularly in long-term care sections. Families should conduct a thorough tour of the specific unit where their loved one will reside, as experiences appear to vary drastically by floor and department.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy programs
- Compassionate and attentive care in Memory Care and Thompson House units
- Beautiful, well-maintained grounds and facility
- Professional and welcoming front desk and administrative staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
- Poor communication and difficulty reaching nursing staff by phone (mentioned by 6 reviewers)
- Hygiene and cleanliness issues, including odors and lack of assistance with personal care (mentioned by 6 reviewers)
- Negligent medical care or failure to follow prescribed treatment plans (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size of 309 residents, how do you ensure that staff are consistently available to respond to call lights and personal care requests in a timely manner?
- 2I understand the facility has faced some challenges with communication; what is the best way for family members to reach the nursing team to get updates on their loved one's care plan?
- 3The physical and occupational therapy programs are highly regarded here; how do you integrate those services into the daily routine for residents who need extra support?
- 4Could you walk me through the current protocols for medication management and how you ensure that prescribed treatment plans are followed accurately for each resident?
- 5I noticed some concerns regarding facility cleanliness; what is your current schedule for housekeeping and deep cleaning, especially in high-traffic common areas?
- 6What steps is the administration taking to address the recent CMS health inspection findings to ensure the highest standard of care for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists I’ve had are outstanding and know your limits and only incrementally push you just enough but never too far.”
“The staff, from administrators to health care professionals to aides and physical therapists showed compassion, good cheer, and kindness throughout.”
“The memory care unit my mom was on, always smelled like urine. That’s disturbing to walk into when you go to visit someone you love.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ferncliff Nursing Home has serious concerns including a recent uncorrected abuse protection violation and multiple family complaints. The facility has recurring problems with resident safety, nursing staffing adequacy, and abuse prevention across multiple surveys from 2021-2025. While most violations have been corrected with planned dates, the November 2024 abuse protection deficiency remains without a correction plan, and families have filed complaints that triggered investigations into safety and care issues.
Nov 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 27, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Feb 27, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 29, 2024Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 29, 2024Complaint5
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Ferncliff Nursing Home Co INC
for profit
Chain Affiliation
Archcare
7 facilities nationwide
Chain avg rating: 3.7/5 · Rank 7 of 7 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit archcare.org
Medicare data downloads
Original nursing home datasets
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