North Port Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 376 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High RN turnover (62%)
Below average in FL · Below recommended RN staffing · Chain outperformer · $20,056 in fines
What this means for your family
This facility offers a strong rehabilitation program that has helped many patients regain mobility, but the inconsistent quality of care is a major risk. Before choosing this facility, we strongly recommend you visit during off-hours to observe staff response times and verify the cleanliness of the specific wing your loved one would occupy.
Google Reviews
Google Reviews
376 reviews on Google“North Port Rehabilitation and Nursing Center receives polarized feedback, with many families praising the dedicated therapy team and friendly front-desk staff, while others report severe concerns regarding neglect, hygiene, and communication. While some visitors highlight a clean, odor-free environment and successful rehabilitation outcomes, a significant number of reviewers describe issues with slow response times, poor medication management, and unsanitary conditions. Families should carefully weigh these conflicting reports, as experiences appear to vary widely depending on the specific staff on duty and the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and welcoming front-desk staff
- Engaging social activities and events
- Cleanliness in common areas
Concerns
- Slow response times to call buttons and patient requests (mentioned by 7 reviewers)
- Unsanitary conditions including urine odors and unclean bathrooms (mentioned by 6 reviewers)
- Inadequate medication management and delays (mentioned by 3 reviewers)
- Poor communication with family members regarding patient status (mentioned by 4 reviewers)
- Facility requires significant physical updates and repairs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 232 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care updates?
- 2Given the feedback regarding response times, could you walk me through the current process for how staff are alerted when a resident uses their call button?
- 3I see that physical and occupational therapy are highlights here; how are those sessions integrated into a resident's daily schedule?
- 4What specific protocols are in place to ensure medication management is timely and accurate for residents with complex health needs?
- 5Could you show me how the facility maintains cleanliness in private rooms and bathrooms, and how often these areas are deep-cleaned?
- 6With the facility planning physical updates, what are the most significant improvements you have made recently to the living environments?
Personalized based on this facility's data
Key Review Excerpts
“My dad came in via stretcher and he left walking out in his walker"thank you therapy", with home health full setup and all the equipment necessary to be comfortable at home "thank you social services"!”
“The neglect extended to my mother during her brief stay was unforgivable. She was fragile and scared after a very traumatic accident and the neglect was reprehensible. There was minimal follow up with requests and even her discharge was inadequate.”
“My wife has been there for a month. Aides don't seem to pay attention to room alarms, meds delivered on time, hell they ran out of my wife's meds. She had to wait 4 hours because they told her they were coming in from Miami!”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
North Port Rehabilitation has faced multiple family complaints triggering inspections, with 8 complaint-related deficiencies spanning resident rights violations, abuse prevention failures, and care quality issues. The facility shows recurring problems with medication management, resident rights protections, and daily care assistance across multiple surveys. While all deficiencies have correction dates, the pattern of complaints and repeated violations in core care areas warrants careful consideration during visits.
Jul 18, 2024Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 16, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 27, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 18, 2023Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Mar 31, 2023Routine19
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 26, 2021Routine5
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 18, 2023
$14,770
Ownership & Operations
Who Operates This Facility
North Port Rehabilitation and Nursing Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 30
Ownership & Management
Owners
Np Rehab Holdings LLC
Owner · Organization
Quality Rehab Partners LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
376 reviews from families & visitors
Official Website
Visit northportrehabilitation.com
Medicare data downloads
Original nursing home datasets
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