Normandy Park Senior Living
Families consistently rate this highly — reviewers highlight warm and compassionate care staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
The facility has seen a surge of positive reviews following a recent management change, suggesting a renewed focus on resident care and activities. However, because historical reports of poor communication and unprofessionalism persist, we recommend visiting during off-hours to verify if the front desk and management are truly accessible and responsive.
Google Reviews
Google Reviews
27 reviews on Google“Normandy Park Senior Living has recently undergone a management change, which many recent reviewers credit for a more welcoming and organized environment. While current residents and some family members praise the food, activities, and compassionate staff, historical and some recent feedback highlights serious concerns regarding administrative responsiveness, staff professionalism, and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate care staff
- Engaging daily activities for residents
- High-quality dining options
- Clean and well-maintained facility environment
Concerns
- Poor administrative communication and unresponsive management (mentioned by 2 reviewers)
- Unprofessional or rude staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through the current process for family members to receive updates or communicate with the management team regarding their loved one's care?
- 2I noticed your activity calendar seems quite robust; could you share how you tailor these daily programs to keep residents engaged and connected?
- 3Given the importance of precision in health, how do you manage and monitor medication administration to ensure accuracy for each resident?
- 4What specific training or support do your staff members receive to ensure that every interaction with residents remains professional and consistently compassionate?
- 5In the event of a medical emergency, what is your protocol for coordinating care and keeping family members informed in real-time?
- 6How does your team approach the specialized needs of residents in memory care to ensure they feel both safe and included in the broader community?
Personalized based on this facility's data
Key Review Excerpts
“The food there is amazing. I love the variety of options. They get fine dining at its finest.”
“The new management has made such a wonderful and noticeable impact for the team and most importantly the residents. New leadership in the community is present and going above and beyond.”
“Staff can be very rude and unprofessional. Had doctor appointment for mother at 9 but doors were locked and no one at from desk and no one answered doorbell.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 31, 2026Fire16Report
Inspection includes both a 2/3/2026 survey and a follow-up re-inspection.
Missing documentation for semi-annual hood cleaning and failed inspection report.
Main building fire alarm report from 12/15/2025 shows deficiencies.
Combustible materials stored in the 1st floor southwest stairway of the main building.
Missing fire door documentation/maps; damage to double doors in 2nd floor activities office; 2nd floor Southwest stairway door does not latch.
Missing CO alarms near fossil fuel burning appliances (fireplaces and boilers) and missing inspection documentation.
Monthly 30-second activation tests not performed/documented.
Appliance plugged into a power strip in the 1st floor med room of the main building.
Over 20 fire extinguishers past their 6-year testing requirement.
Facility failed to provide documentation for 12 required fire drills in the previous 12 months.
Blocked electrical panels at the 1st floor nurses station in the main building.
Missing annual sprinkler system testing documentation (forward flow, 5-year internal, trip tests, etc).
Missing or deficient generator reports (fuel test, load test).
Broken receptacle cover in the 1st floor med room of the main building.
Missing documentation for vertical sliding doors in kitchen spaces of memory care building.
Emergency lights not illuminating on 2nd floor and in stairwells; most memory care lights failed push-to-test.
Annual 90-minute battery power test not performed/documented.
Jan 23, 2025Fire12Report
A follow-up inspection document dated 2025-03-19 indicates that all violations noted during previous inspection have been corrected.
Open junction boxes and/or exposed wiring in the housekeeping closet by room 266b on the 2nd floor.
Penetrations noted in the housekeeping closet by 102 and the housekeeping door by the laundry room (1st floor).
Facility unable to provide service report for current kitchen suppression service.
Extension cord in use in the Marketing office by room 203 on the 2nd floor.
Seven doors listed failed to close or latch properly when tested.
Fire alarm report showed 5 deficiencies; facility unable to provide correction report for remaining 2 items.
Facility unable to provide documentation for semi-annual hood cleaning.
Two loaded sprinkler heads in the kitchen; tray rack obstructing a sprinkler head in the walk-in cooler.
Exit outside of memory care lacks an exit sign indicating the direction of the exit.
Facility unable to provide records of annual fire wall inspection and/or repairs.
Facility unable to provide first quarter sprinkler report.
Facility unable to provide documentation for annual generator service or fuel test.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit normandyparkseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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