Arc of King County
Families consistently rate this highly — reviewers highlight expert guidance with guardianship and legal processes. Schedule a visit to confirm the fit.
based on 36 Google reviews
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What this means for your family
The Arc of King County is an excellent resource for families needing help navigating the complexities of guardianship, social services, and school IEPs. While most families report exceptional support from specific staff members, you should be aware of a single report of poor interpersonal communication with staff.
Google Reviews
Google Reviews
36 reviews on Google“The Arc of King County is highly regarded by families for providing essential navigation through social services, guardianship, and disability-related paperwork. While many reviewers praise specific staff members for their compassionate and expert guidance, one reviewer reported a very negative experience regarding staff attitude and financial motivations.”
Quality Themes
Tap a score for detailsStrengths
- Expert guidance with guardianship and legal processes
- Support with social services and school IEP navigation
- Compassionate and knowledgeable staff members
- Helpful resources for disability-related paperwork
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since your team is so well-regarded for navigating complex legal and guardianship matters, how can you specifically assist our family with the paperwork and legal transitions involved in this move?
- 2How does your staff help residents navigate social services or school-related IEP processes if they are still involved in educational transitions?
- 3We’ve heard wonderful things about the compassion of your staff; could you tell us more about how the team builds long-term relationships with the residents?
- 4What kind of daily activities or social outings are available to help residents stay engaged with the local King County community?
- 5In the event of a medical emergency or a sudden change in health needs, what is the protocol for getting immediate care and notifying our family?
- 6How do you help families manage the overwhelming amount of disability-related documentation and resources that come with supported living?
Personalized based on this facility's data
Key Review Excerpts
“Elizabeth at Arc is amazing! My adult suster has been going through rough times fighting for her rights with her previous guardianship and Elizabeth been with us every and every step of the way.”
“They assisted us and our child’s biological family navigate social services and connected our foster child’s biological family with a support network of other families who had children with developmental disabilities. The practical help and social support offered were invaluable.”
“"Arc of King County" and especially Tracie provided such an incredible help to me while I try to better protect my disabled sister through guardianship. She explained in detail every step that I need to go through, every form that I need to fill and she made such a huge process so much easier.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 24, 2024Dispute
This document is an Informal Dispute Resolution (IDR) result letter amending a previous Statement of Deficiencies dated 09/10/2024. Specific changes made: WAC citation updated from 388-101D-0220(2) to 388-101D-0025(1)(d), Staff A interview findings removed, Client 1 skin check language removed, and Staff B title updated.
Sep 10, 2024Investigation
The provider was unable to determine how the fracture occurred. Investigation confirmed the client had been left alone during a shift change, which violated the client's support plan.
Provider failed to ensure staff provided required level of supervision for a client with fall risks and communication barriers, resulting in an unwitnessed fall and clavicle fracture.
Apr 6, 2023Inspection12Report
There is a separate document in the provided images dated 2024-06-06 that indicates the deficiencies listed in the 2023 report were subsequently corrected.; The document also highlights issues regarding the lack of updated Refusal Plans for Client 1, missing dental records and Refusal Plans for Client 3, and the lack of a Refusal Plan for Client 5 regarding their diabetic diet.
Provider failed to ensure six of seven sampled staff read and signed mandatory reporting training (DSHS Form 10-403) at least annually.
Provider failed to ensure a client received necessary healthcare supports, specifically by not following doctor-ordered blood-glucose protocol.
The provider failed to ensure medications were administered as prescribed for Client 2. Specifically, Furosemide was administered without checking blood pressure as required by the 'HOLD' instructions on the Medication Administration Record. This was a repeat deficiency.
Provider failed to document completion of required continuing education (CE) training for three of seven sampled staff.
Provider failed to maintain current physician orders and safety instructions for medical devices (wheelchair seatbelts, bed rails, Hoyer lifts) for two clients.
Provider failed to immediately report a client's allegation of financial exploitation to the Complaint Resolution Unit (CRU).
Provider failed to treat a client with dignity and consideration by denying desired outings without a client-agreed plan.
Provider failed to ensure required documentation pertaining to client refusal of services was in place and reviewed every six months for three clients.
Provider failed to ensure current Bloodborne Pathogens (BBP) training for three of seven sampled staff.
Provider failed to maintain a safe home environment (exposed electrical wires, mold-like substance in bathroom, and lack of evacuation plan).
Provider failed to ensure Bloodborne Pathogens (BBP) training for one of seven sampled staff.
Provider failed to ensure written route-specific instructions from the delegating nurse were available to staff in the home for two clients.
—Other
This document is an IDR Scheduling Letter confirming a meeting scheduled for October 22, 2024, to discuss a Statement of Deficiencies dated September 9, 2024.
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References & Resources
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36 reviews from families & visitors
Medicare data downloads
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WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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