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Nursing HomeMedicaid

Gallatin Center for Rehabilitation and Healing

Strong Medicare quality ratings; families often praise clean, well-maintained, and pleasant-smelling facility. Still worth an in-person visit.

438 North Water Ave, Gallatin, TN 37066207 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 339 Google reviews

5
4
3
2
1
Gallatin  Center for Rehabilitation and Healing Nursing Home in Gallatin, TN — Street View
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What this means for your family

While the facility excels in creating a warm, festive environment and maintains a clean building, the recent trend of negative reviews regarding basic care and call-button response times is concerning. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically about their protocols for timely patient assistance.

Google Reviews

Google Reviews

339 reviews on Google
Gallatin Center for Rehabilitation and Healing receives a high volume of positive reviews praising its cleanliness, friendly staff, and festive community events like holiday dinners. However, there is a persistent pattern of critical feedback regarding understaffing, slow response times to call buttons, and concerns about the quality of nursing care and communication. Families should weigh the facility's well-maintained environment and active social calendar against reports of inconsistent patient attention.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean8.0Activities10.0Meds3.0Memory7.0Comms4.0ValueN/A

Strengths

  • Clean, well-maintained, and pleasant-smelling facility
  • Engaging community events and holiday celebrations
  • Welcoming and professional front-desk and concierge staff
  • Strong physical and occupational therapy departments

Concerns

  • Understaffing leading to slow response times (mentioned by 8 reviewers)
  • Poor communication with families and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Inconsistent quality of nursing care and medication management (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2344.72023(22)4.62024(85)4.62025(90)2.62026(8)

Distribution · 205 analyzed

5
171
4
12
3
2
2
3
1
17
18 reviews posted between Nov 10, 2025Nov 21, 2025 · 16 were 5-star

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is your preferred method for families to communicate with staff to ensure they receive a timely update on their loved one's care?
  • 2Given the importance of medication management, could you walk me through the safety protocols and oversight your nursing team uses to ensure residents receive the correct dosages on schedule?
  • 3With your strong focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine without disrupting their participation in your community events?
  • 4I see your facility hosts many holiday celebrations and community events; could you share a sample calendar of activities for the upcoming month so I can see how residents stay engaged?
  • 5How does your leadership team monitor staffing levels during high-demand shifts to ensure that residents receive prompt assistance when they need it?
  • 6In the event of a medical concern, what is the specific process for notifying family members, and how do you ensure that communication remains consistent throughout the treatment process?

Personalized based on this facility's data


Key Review Excerpts

The hospitality, décor, and overall warmth of this nursing facility made our family holiday dinner for my father truly special. The catering (Ariel and team) was exceptional — beautifully prepared, delicious, and served with genuine care.

Family member · 2025★★★★★

I’m a caregiver and my clients got sent here and only had 1 bath in the whole month that she spent there! This place needs to shut down. Please never sent your loved one here cause they will not be taken care of.

Professional caregiver · 2026☆☆☆☆

My mom has been here in this facility for 5 days. They learned the remote for her TV didn’t work on the first day and said they would get it fixed but nothing has been done. Several times that she has called for a nurse, she’s told “you have to wait”.

Daughter of resident · 2025☆☆☆☆
Source: 339 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.76hrs
92%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.4%
TN
20.1%
Sumner
20.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
TN
89.5%
Sumner
96.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.3%
TN
18.5%
Sumner
14.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.3%
Mixed vs Avgs
Here
27.3%
US
19.5%
TN
31.9%
Sumner
28.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.4%
TN
16.9%
Sumner
14.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
12.1%
TN
12.9%
Sumner
10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.0%
Better than Avg
Here
95.0%
US
81.8%
TN
79.4%
Sumner
81.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.3%
Mixed vs Avgs
Here
84.3%
US
79.7%
TN
79.8%
Sumner
91.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
TN
1.6%
Sumner
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Well above state avg (5.9)

This facility shows a concerning pattern of recurring deficiencies across multiple surveys, with medication management, infection control, and fire safety issues appearing repeatedly over time. The most recent 2025 survey found 13 deficiencies including problems with resident financial rights, medication services, daily care assistance, and infection prevention. While the facility has corrected each cited issue, the persistence of similar problems across three surveys suggests ongoing operational challenges that families should carefully consider.

Apr 24, 2025Routine
13
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

Apr 28, 2023Routine
17
0754Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Mar 26, 2019Routine
8
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gallatin Center for Rehabilitation and Healing

Organization Type

for profit

Chain Affiliation

Chain Name

Carerite Centers

Chain Size

34 facilities nationwide

Chain avg rating: 3.4/5 · Rank 15 of 34

Ownership & Management

Owners

Gallatin Tn Ventures LLC

Owner · Organization

100%

Friedman, Mark

Owner (parent company)

40%

Zucker, Yossie

Owner (parent company)

Key personnel

Einhorn, NealManaging Control - Governing BodyFriedman, MarkManaging Control - Governing BodyFriedman, MarkOfficer / DirectorEme, IjaghaManagerLight, BethManager
Source: Medicare provider data

Contact

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References & Resources

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