Gallatin Center for Rehabilitation and Healing
Strong Medicare quality ratings; families often praise clean, well-maintained, and pleasant-smelling facility. Still worth an in-person visit.
based on 339 Google reviews

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What this means for your family
While the facility excels in creating a warm, festive environment and maintains a clean building, the recent trend of negative reviews regarding basic care and call-button response times is concerning. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically about their protocols for timely patient assistance.
Google Reviews
Google Reviews
339 reviews on Google“Gallatin Center for Rehabilitation and Healing receives a high volume of positive reviews praising its cleanliness, friendly staff, and festive community events like holiday dinners. However, there is a persistent pattern of critical feedback regarding understaffing, slow response times to call buttons, and concerns about the quality of nursing care and communication. Families should weigh the facility's well-maintained environment and active social calendar against reports of inconsistent patient attention.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and pleasant-smelling facility
- Engaging community events and holiday celebrations
- Welcoming and professional front-desk and concierge staff
- Strong physical and occupational therapy departments
Concerns
- Understaffing leading to slow response times (mentioned by 8 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent quality of nursing care and medication management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred method for families to communicate with staff to ensure they receive a timely update on their loved one's care?
- 2Given the importance of medication management, could you walk me through the safety protocols and oversight your nursing team uses to ensure residents receive the correct dosages on schedule?
- 3With your strong focus on physical and occupational therapy, how do you integrate these sessions into a resident's daily routine without disrupting their participation in your community events?
- 4I see your facility hosts many holiday celebrations and community events; could you share a sample calendar of activities for the upcoming month so I can see how residents stay engaged?
- 5How does your leadership team monitor staffing levels during high-demand shifts to ensure that residents receive prompt assistance when they need it?
- 6In the event of a medical concern, what is the specific process for notifying family members, and how do you ensure that communication remains consistent throughout the treatment process?
Personalized based on this facility's data
Key Review Excerpts
“The hospitality, décor, and overall warmth of this nursing facility made our family holiday dinner for my father truly special. The catering (Ariel and team) was exceptional — beautifully prepared, delicious, and served with genuine care.”
“I’m a caregiver and my clients got sent here and only had 1 bath in the whole month that she spent there! This place needs to shut down. Please never sent your loved one here cause they will not be taken care of.”
“My mom has been here in this facility for 5 days. They learned the remote for her TV didn’t work on the first day and said they would get it fixed but nothing has been done. Several times that she has called for a nurse, she’s told “you have to wait”.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across multiple surveys, with medication management, infection control, and fire safety issues appearing repeatedly over time. The most recent 2025 survey found 13 deficiencies including problems with resident financial rights, medication services, daily care assistance, and infection prevention. While the facility has corrected each cited issue, the persistence of similar problems across three surveys suggests ongoing operational challenges that families should carefully consider.
Apr 24, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Have exits that are accessible at all times.
Apr 28, 2023Routine17
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 26, 2019Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Gallatin Center for Rehabilitation and Healing
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 15 of 34
Ownership & Management
Owners
Gallatin Tn Ventures LLC
Owner · Organization
Friedman, Mark
Owner (parent company)
Zucker, Yossie
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
339 reviews from families & visitors
Official Website
Visit gallatincenterrehab.com
Medicare data downloads
Original nursing home datasets
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