Newport Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab services. Still worth an in-person visit.
based on 113 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly for patients recovering from surgery, due to their highly-rated physical therapy team. However, if your loved one has complex medical needs or requires immediate medication for cardiac issues, you should verify their current protocols for emergency response and their ability to manage high-acuity patients.
Google Reviews
Google Reviews
113 reviews on Google“Newport Nursing and Rehabilitation Center is highly regarded for its exceptional physical therapy team and professional, compassionate nursing staff. While many families praise the clean, modern facility and beautiful gardens, some reviewers have raised serious concerns regarding medication response times and the facility's ability to handle complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Compassionate and attentive nursing staff
- Clean, modern, and well-maintained facility
- Beautiful outdoor gardens and courtyard
Concerns
- Slow medication administration and response times (mentioned by 2 reviewers)
- Inadequate staffing levels during weekends or off-hours (mentioned by 2 reviewers)
- Limited capability for patients with complex or severe medical conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates, often using identical phrasing for different reviewers. While they attempt to personalize by using names, the core of the message is frequently a copy-paste response that does not meaningfully engage with the specific details of the review.
Questions for Your Tour
- 1We noticed how much the management engages with feedback online; how does the team use resident and family input to improve daily care?
- 2With the great reputation your physical therapy team has, how do you tailor rehab plans to help residents regain their independence?
- 3What specific protocols are in place to ensure medications are administered accurately and on a timely schedule?
- 4How does the nursing staff manage care and response times during the weekends or overnight shifts?
- 5For residents with more complex medical needs, what extra layers of support or specialized monitoring can you provide?
- 6The outdoor gardens look lovely; what kind of daily activities or social events do residents enjoy in those spaces?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team got me up and walking and I am so grateful I found Newport Nursing and Rehab. The nursing team is amazing, I have met some wonderful people who have made my stay here a pleasant one.”
“Every little request, medication, or concern was addressed promptly within 15 minutes. They also called to update me on my mom with any changes that occurred.”
“I am in awe at the attentive love and care from the front desk staff to the nurses and PTs. You all have a way to show you genuinely care. You stop to have conversations and never in a rush even if you do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
14
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems across multiple surveys spanning five years, with families filing complaint reports about resident protection, accident prevention, dietary accommodations, and medical record access. The most recurring issues involve medication management (appearing in nearly every survey), food service and nutrition, and fire safety systems. While all deficiencies show correction dates, the repeated patterns in medication errors, dietary problems, and safety violations across 2019-2024 suggest ongoing operational challenges that families should carefully evaluate before choosing this facility.
Dec 10, 2025Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2024Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Jul 5, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Apr 7, 2023Routine23
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Newport Nursing and Rehabilitation Center
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 18 of 33
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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