Crystal Cove Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 135 Google reviews
Watch Crystal Cove Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as the rehab teams are consistently praised. However, families should be vigilant about monitoring call button response times during the night shift and ensure that all administrative communications regarding patient care are documented in writing.
Google Reviews
Google Reviews
135 reviews on Google“Crystal Cove Care Center is highly regarded for its exceptional physical and occupational therapy teams and its clean, bright, and well-maintained environment. While many families praise the compassionate daytime nursing staff, there are recurring reports of slow response times and understaffing during night shifts. Additionally, while food quality is generally seen as adequate, some visitors have noted issues with communication regarding patient updates and administrative follow-through.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and professional daytime nursing staff
- Bright and inviting atmosphere
Concerns
- Slow response times from night shift staff (mentioned by 5 reviewers)
- Inconsistent communication from nursing station/management (mentioned by 3 reviewers)
- Understaffing and overworked employees (mentioned by 3 reviewers)
- Insufficient visitor parking (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 140 analyzed
How They Respond to Reviews
The owner primarily uses polite, templated gratitude for positive reviews and demonstrates high-quality engagement by specifically naming staff members mentioned in reviews. For lower-rated reviews containing specific complaints, the owner provides a consistent, actionable solution by directing the reviewer to a specific contact person.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
- 2Since we want to ensure smooth communication, what is the best way for our family to stay updated on any changes in care, especially during the evening or overnight hours?
- 3Can you walk us through the specific protocols the nursing team follows for medication management and ensuring accuracy during shift changes?
- 4What kind of daily activities or social events are planned to help residents enjoy the bright and inviting atmosphere of the facility?
- 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating with doctors?
- 6We noticed the facility is very well-maintained; are there any specific areas or communal spaces where residents spend most of their time?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT staff were amazing and got her left side working again and walking with assistance. This meant the world to my mom.”
“The building is clean, bright and decorated for the holidays. Any concerns have been quickly addressed. Any requests have been quickly responded to.”
“The night crew is a bit scarce and it takes a bit longer for call buttons to be answered but overall—great experience so far!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crystal Cove Care Center has extensive compliance issues with 106 deficiencies across 12 surveys, including 36 complaint-triggered violations where families reported concerns. The facility repeatedly struggles with medication management, infection control, and care planning, with these problems persisting across multiple years. While all deficiencies show correction dates, the ongoing pattern of similar violations through 2025 suggests systemic challenges that warrant careful consideration before placement.
Mar 3, 2026Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Dec 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 14, 2025Complaint4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jun 12, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 13, 2025Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Crystal Cove Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 134 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit crystalcovecc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Crown Cove
4.5 miAssisted Living · Corona Del Mar, CA
Ivy Terrace at Santa Ana
5.1 miAssisted Living · Santa Ana, CA
Beachside Nursing Center
5.4 miNursing Home · Huntington Beach, CA
Sea Cliff Healthcare Center
5.4 miNursing Home · Huntington Beach, CA
Sea Cliff Assisted Living
5.4 miAssisted Living · Huntington Beach, CA
Brookdale Irvine
5.9 miAssisted Living · Irvine, CA