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Nursing HomeMedicaid

Pelican Ridge Post Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

466 Flagship Road, Newport Beach, CA 92663167 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 111 Google reviews

5
4
3
2
1
Pelican Ridge Post Acute Nursing Home in Newport Beach, CA — Street View
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What this means for your family

While the activities and rehabilitation teams are standout assets, the facility has a documented pattern of serious medical and communication failures. If you choose this facility, you must implement a strict personal monitoring schedule, specifically checking on hygiene and medication accuracy during night shifts.

Google Reviews

Google Reviews

111 reviews on Google
Families considering Pelican Ridge Post Acute will find a deeply polarized environment. While many reviewers praise the exceptional activities department and the kindness of specific rehabilitation and nursing staff, there are frequent and severe allegations of medical neglect, poor hygiene, and lack of communication from management. Prospective families should be aware of significant reports regarding inconsistent care during night shifts and issues with medication administration.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean3.0Activities9.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Engaging and compassionate activities department
  • Effective physical and occupational therapy
  • Kind and professional wound care staff
  • Clean and well-maintained facility in some areas

Concerns

  • Inadequate nighttime nursing care and monitoring (mentioned by 4 reviewers)
  • Poor communication from administration and doctors (mentioned by 5 reviewers)
  • Issues with hygiene and cleanliness (e.g., soiled linens, pests) (mentioned by 3 reviewers)
  • Difficulty reaching the facility by phone (mentioned by 4 reviewers)
  • Inconsistent food quality and nutritional suitability (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(2)'19(3)'21(5)'23(7)'25(41)'26(24)

Distribution · 111 analyzed

5
58
4
8
3
2
2
4
1
39

How They Respond to Reviews

97%response rate
Good

The owner provides highly personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner uses a consistent template to express concern and invite private communication to resolve issues.

Questions for Your Tour

  • 1I noticed the activities department gets a lot of praise for being so engaging; could you tell me more about the types of social events or outings planned for residents?
  • 2With the physical and occupational therapy teams being a noted strength here, how do you coordinate their schedules with a resident's daily routine?
  • 3How does the nursing team manage monitoring and resident safety during the overnight hours?
  • 4What specific protocols are in place to ensure consistent communication between the administration, doctors, and family members?
  • 5Could you walk me through your process for maintaining cleanliness in the resident rooms and managing linen changes?
  • 6How does the dining team ensure that meals are both nutritious and tailored to the specific dietary needs of each resident?

Personalized based on this facility's data


Key Review Excerpts

The activities department are the best, they are so nice and loving! They do a great job with doing manicures

Resident/Family · 2025★★★★★

The physical therapy team, social workers, and Sonia in the dining room were kind, patient, and very supportive.

Rehab patient's family · 2025★★★☆☆

My grandma died after a short stay here from sepsis shock due to lack of care. She kept a journal and details staff abuse from neglecting her.

Deceased resident's family · 2026☆☆☆☆
Source: 111 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
4.09hrs
100%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
19.4%
CA
10.7%
Orange
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
19.5%
CA
13.7%
Orange
13.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
15.4%
CA
11.6%
Orange
8.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.3%
CA
10.5%
Orange
9.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
14.4%
CA
10.4%
Orange
9.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
CA
98.6%
Orange
98.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
CA
94.2%
Orange
95.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.9%
Mixed vs Avgs
Here
91.9%
US
79.7%
CA
93.2%
Orange
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
CA
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

38deficiencies
Well above state avg (15.4)
38 complaint-triggered

This facility has concerning patterns with families filing 37 complaints across 17 surveys, triggering numerous deficiencies in care planning, medication management, and resident protection from abuse and neglect. The most recurring issues involve medication errors, care planning failures, and fire safety violations, with medication management problems appearing consistently across multiple recent inspections. While all deficiencies show correction dates, the frequency of complaint-driven citations suggests ongoing care quality concerns that families should investigate thoroughly before considering placement.

Mar 16, 2026Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 3, 2026Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 6, 2025Complaint
5
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0849Minimal · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Sep 25, 2025Complaint
10
0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0656Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 19, 2025Routine
31
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0755Minimal · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0838Minimal · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 9, 2025Complaint
2
0557Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pelican Ridge Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

David Johnson

Chain Size

47 facilities nationwide

Chain avg rating: 3.2/5 · Rank 38 of 45

Ownership & Management

Owners

Flagship Post Acute LLC

Owner · Organization

Johnson, Frank

Owner

Key personnel

Koontz, RobertW-2 Managing EmployeeDehghanmanesh, AdrianOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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