Newport Beach Memory Care
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, boutique-style environment where staff prioritize personal grooming and emotional well-being. The recent management appears to have significantly improved the facility's standards. However, if your loved one has high mobility risks, you should ask specifically about their protocols for incident reporting and staff accountability.
Google Reviews
Google Reviews
28 reviews on Google“Newport Beach Memory Care is highly regarded by families for its compassionate, attentive nursing and administrative staff who provide a personalized, 'homey' environment. Reviewers frequently praise the facility's cleanliness and the staff's dedication to small personal touches like grooming and engagement. While the vast majority of feedback is glowing, one reviewer noted a decline in care quality and a lack of transparency regarding an injury over a multi-year period.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Personalized resident engagement and grooming
- Professional and welcoming administration
- Affordable pricing compared to competitors
Concerns
- Decline in care quality and incident reporting transparency over long-term stays
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
The owner relies heavily on a set of pre-written templates and repetitive phrases to respond to reviews. While the tone is polite and professional, the responses often fail to acknowledge specific details or names mentioned by the reviewers.
Questions for Your Tour
- 1I've heard wonderful things about how attentive and compassionate the nursing staff is here; how do you ensure that level of personalized care remains consistent for every resident?
- 2Since the facility is so well-maintained and clean, could you tell me more about your daily routines for resident grooming and personal care?
- 3How do you approach resident engagement and activities to ensure everyone stays socially connected and stimulated throughout the day?
- 4In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
- 5I noticed the administration is very responsive to feedback; how does the leadership team handle communication regarding any recent incidents or changes in care quality?
- 6With a smaller, intimate community of 42 residents, how do you manage the balance between providing specialized memory care and maintaining a sense of individual privacy?
Personalized based on this facility's data
Key Review Excerpts
“The staff is extremely caring, seemingly everywhere-at-once, and always happy and helpful. THEY LOVED MY MOM, and SHE LOVED THEM !!”
“They give them manicures and pedicures, and they do their makeup and hair They make them feel special and wanted!”
“My mother was already in Hospice when she moved to NBMC, and the staff worked cooperatively with the hospice providers to make sure my mom received excellent care.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 15, 2026InspectionClean
FACILITY EVALUATION REPORT
Mar 10, 2026ComplaintClean
This report details the investigation of a complaint alleging that staff did not administer medications to residents in care. The investigation, conducted by LPA Ruth Martinez, reviewed facility records and interviewed staff. Based on the evidence gathered, the allegation was deemed Unsubstantiated.
Jan 7, 2026ComplaintClean
This report details an investigation into complaints regarding scabies care and infectious control requirements. The investigation found that the allegations could not be substantiated due to a lack of evidence. Consequently, the report concludes that the allegations are deemed Unsubstantiated.
May 21, 2025InspectionClean
The facility underwent a required annual inspection and was found to have two deficiencies. Both cited deficiencies are Type B, relating to water temperature control and incomplete resident admission agreements. Immediate corrective action is required for both issues to ensure resident safety and compliance.
Nov 6, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 25, 2024InspectionClean
The facility underwent a Required Annual Inspection and was observed to be in compliance with Title 22 Division 6 of the California Code of Regulations. No deficiencies were cited during the visit, though a Technical Violation Advisory Note was issued regarding a pending exemption transfer.
Apr 5, 2024ComplaintClean
This report details a complaint investigation conducted following an unannounced visit. The allegation that staff did not properly safeguard confidential information was investigated, and the findings determined the allegation to be unsubstantiated. No specific deficiencies were cited in the final report.
Jan 26, 2024OtherClean
The investigation was conducted following a complaint regarding insufficient staff to adequately provide care and supervision. The allegation was substantiated, and a deficiency was cited related to maintaining adequate direct care staffing levels for residents with dementia. The facility has been given a Plan of Correction due by February 2, 2024.
Ownership & Operations
Who Operates This Facility
Corktree Holdings, LLC
SANCHEZ, EILEEN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit newportmemorycare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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