Nursing HomeMedicaid

New London Specialty Care

Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.

100 Care Circle Street, New London, IA 52645|43 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 11 Google reviews

(319) 367-5753 Directions Website

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What this means for your family

This facility is frequently praised for its rehab services and clean environment, making it a potential candidate for short-term recovery. However, families should be aware of reported issues regarding staff communication and professionalism; we recommend observing staff-family interactions during your tour to ensure your expectations for respect and boundaries are met.

Google Reviews

11 reviews on Google

“New London Specialty Care receives polarized feedback, with many reviewers praising the facility for its attentive, small-town atmosphere and effective rehab services. However, multiple family members have reported significant concerns regarding unprofessional staff behavior, poor communication, and a lack of respect for personal boundaries.”

Quality Themes

Tap a score for details

Strengths

Attentive and caring nursing staff
Effective post-surgery rehab care
Clean and well-maintained environment
Small-town, personalized care approach

Concerns

Unprofessional staff conduct and lack of respect for families (mentioned by 3 reviewers)
Invasive behavior and boundary issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 13 analyzed

How They Respond to Reviews

64%response rate

This facility responds to some reviews.

Questions for Your Tour

1With your small capacity of 43 residents, how do you ensure each person receives that personalized, small-town care approach mentioned by your community?
2We noticed you are very active in responding to feedback; how does the administration use family input to improve communication and address concerns?
3Could you describe the protocols in place for managing medical emergencies or sudden changes in health, especially during overnight hours?
4What specific steps are taken to ensure all staff members maintain professional boundaries and treat families with the utmost respect during visits?
5What kind of daily activities or social engagement opportunities are available to help residents stay active and connected to the community?
6How does the nursing team coordinate care specifically for residents transitioning from post-surgery rehabilitation back to long-term care?

Personalized based on this facility's data

Key Review Excerpts

“They took excellent care of my great grandmother while she was recovering from a fall with a broken hip. Would highly recommend. The administrator is the best.”

Great-grandchild of resident · 2023★★★★★

“I was greeted rudely and told my opinion on a subject didn't matter, treated my mother unfairly so we moved her to another facility, the supervisor was very rude and didn't respect my boundaries DO NOT recommend!!!!”

Family member of resident · 2023★☆☆☆☆

“New London Nursing Home does an excellent job. They provide care and quality care in a small nursing home and give one on one care which you do not find in many places.”

Local community member · 2015★★★★★

Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.46hrs

62%

Registered nurses for medical care

Total Nursing

3.16hrs

77%

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

56%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.7%

Mixed vs Avgs

Here

5.7%

12.1%

4.1%

Henry

29.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.2%

Better than Avg

Here

12.2%

19.5%

20.7%

Henry

26.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility22.9%

Worse than Avg

Here

22.9%

15.3%

17.5%

Henry

18.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

93.4%

93.9%

Henry

92.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility23.4%

Mixed vs Avgs

Here

23.4%

19.4%

25.9%

Henry

23.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility13.7%

Better than Avg

Here

13.7%

14.4%

17.6%

Henry

16.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

81.8%

84.1%

Henry

81.4%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility65.6%

Worse than Avg

Here

65.6%

79.8%

73.3%

Henry

76.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.0%

Henry

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Near state avg (6.2)

2 complaint-triggered

New London Specialty Care has concerning patterns with families filing complaints that led to findings of resident financial protection failures and medication management issues. The facility shows persistent problems with fire safety systems, emergency lighting, and building safety requirements across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring safety violations suggest ongoing operational challenges that families should carefully consider.

Feb 26, 2026Routine4 findings

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 14, 2025Complaint2 findings

0602Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 20, 2025Routine4 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 30, 2024Routine4 findings

0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

9deficiencies

Apr 6, 2026InspectionNo deficiencies

Clean