New Haven Memory Care of Tomball LLC
Families consistently rate this highly — reviewers highlight compassionate and welcoming staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
This facility offers a beautiful environment and highly regarded culinary services. However, families must exercise extreme caution and ask for specific protocols regarding resident-on-resident behavior and staff communication, as recent reports indicate serious lapses in safety monitoring and management stability.
Google Reviews
Google Reviews
23 reviews on GoogleFamilies often praise the facility for its warm, welcoming atmosphere and a compassionate staff that builds strong relationships with residents. However, recent reviews raise serious alarms regarding resident safety, specifically involving unaddressed physical altercations and a lack of communication during medical emergencies. There are also significant concerns regarding high staff turnover and management instability.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and welcoming staff
- Clean and well-maintained environment
- Smooth transition and admission process
- High-quality, home-cooked meals
Concerns
- Failure to report or address resident-on-resident physical altercations
- High staff and management turnover (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
The owner uses highly personalized and empathetic language for high-star reviews, but relies heavily on repetitive, templated phrases for several 5-star reviews. While they do address negative reviews, they often use scripted language regarding 'training' and 'addressing issues' rather than specific resolutions.
Questions for Your Tour
- 1It's wonderful to see how much care goes into the home-cooked meals here; could you tell us more about the daily menu and how residents participate in mealtime?
- 2We've heard great things about how welcoming the staff is; how do you ensure that the team stays consistent and connected to each resident's unique needs?
- 3What is your specific protocol for managing and documenting any physical disagreements or behavioral incidents between residents to ensure everyone stays safe?
- 4If we have a quick question or an urgent update regarding our loved one, what is the best way to reach the staff to ensure we get a timely response?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
- 6Since the facility has such a cozy, small capacity, how do you tailor daily activities to make sure each resident feels engaged and included in the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff at New Haven Tomball took him in with open arms immediately. The staff, from maintenance to culinary, nursing, and Essex management, immediately built an incredible rapport with my unruly and cantankerous uncle and made him feel at home.”
“The New Haven memory care staff observed another resident shoving my mom multiple times and also observed other dangerous behavior from this same resident. No one called me. Ever.”
“My Mom was here for almost two years, and there were great employees and employees who didn't really care about their job. The worst part was the constant turnover so you were always trying to learn how the new people operated.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection in November 2020 identified 11 violations related to health codes and life safety standards, including issues with medication storage, food handling, and fire safety documentation. While several deficiencies were noted, the facility has since documented corrections for these specific items.
Nov 24, 2020Routine11Report
Health Code (5 violations) | Life Safety Code (6 violations)
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to ensure effective hair restraints were worn to prevent food contamination.
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide a locked area for all medications.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure metal or other approved waste baskets were provided in all areas where smoking is permitted.
The facility failed to screen all residents, staff, and people who come to the facility.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
New Haven Assisted Living of Tomball LLC
for profit
ENRICHED SENIOR LIVING, LLC
CRAIG HOYLES
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit newhaventexas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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