Neshaminy Manor Home
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
Neshaminy Manor is frequently praised for its compassionate nursing and engaging activity programs, making it a strong contender for long-term care. However, families must be vigilant regarding communication and administrative processes; we recommend scheduling unannounced visits to observe care quality and asking direct questions about their protocol for addressing resident hygiene and pain management.
Google Reviews
Google Reviews
40 reviews on Google“Neshaminy Manor receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe concerns regarding administrative transparency and quality of care. While long-term residents often receive high marks for dignity and kindness, several reviewers have raised alarming allegations regarding neglect, poor communication, and aggressive financial practices. Families should be aware that experiences appear inconsistent, ranging from exceptional end-of-life care to reports of unresponsiveness and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and therapy services
- Active social and activity programs
- Clean and well-maintained facility
Concerns
- Neglect and poor hygiene (e.g., wet diapers, call bells moved out of reach) (mentioned by 2 reviewers)
- Difficult or unresponsive business/admissions office regarding billing and Medicaid (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff or doctors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's large capacity of 360 residents, what specific systems are in place to ensure that call bells are answered promptly and that personal care needs, such as hygiene checks, are consistently met?
- 2Could you walk me through the communication process for families? Specifically, how do you ensure that doctors and nursing staff are accessible for updates regarding a resident's daily health status?
- 3I noticed the facility offers active social programs; could you tell me more about how you tailor these activities to residents who may have different levels of mobility or engagement?
- 4What is the standard procedure for medication management and oversight, and how do you keep families informed if there are any changes to a resident's prescribed regimen?
- 5Navigating the financial and Medicaid paperwork can be complex; what kind of support or dedicated point of contact do you provide to help families manage billing and administrative questions?
- 6In the event of a medical emergency or an urgent change in condition, what is the protocol for notifying family members, and how quickly can we expect to be contacted?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was so kind to my mom. It was very clean and cheerful and there was so many activities for my mom to attend.”
“My mom is there and told me she sits in wet diapers and the food is horrible. And they won't give her pain meds with a broken ankle.”
“He was always clean and dressed and treated with dignity. You could tell they really cared about him as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring building safety deficiencies, particularly with fire safety systems, smoke barriers, and electrical systems that have persisted across multiple surveys from 2023 to 2025. While all violations have correction dates, the repetition of identical issues suggests ongoing maintenance challenges. Additionally, a family complaint in 2023 regarding failure to properly notify families about resident incidents indicates potential communication problems that families should inquire about during visits.
Feb 6, 2026Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Jan 31, 2025Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 7, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Neshaminy Manor Home
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit buckscounty.gov
Medicare data downloads
Original nursing home datasets
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