Mercer Hill at Doylestown
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 69 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing a beautiful, high-end environment and a highly compassionate nursing staff. However, if your loved one has specific dietary requirements or relies on prompt meal service, you should specifically inquire about recent improvements to dining efficiency and menu variety.
Google Reviews
Google Reviews
69 reviews analyzed“Mercer Hill at Doylestown is highly regarded for its beautiful, upscale atmosphere and a compassionate, professional staff that treats residents with dignity. While many families praise the warm community and engaging activities, some residents have experienced slow dining service and a lack of dietary variety for specific needs like diabetes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Beautiful, clean, and upscale facility design
- Engaging and diverse activity programs
- Welcoming and professional sales and administrative team
Concerns
- Slow dining service and lack of acknowledgment by staff (mentioned by 2 reviewers)
- Limited dietary options for specific health needs (e.g., diabetic-friendly) (mentioned by 2 reviewers)
- Communication gaps regarding transitions between care levels
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to everyone's feedback; how does the administrative team ensure that new residents and their families are kept in the loop during transitions between care levels?
- 2The facility looks incredibly upscale and well-maintained; what specific cleaning and upkeep routines are in place to keep the common areas looking this beautiful?
- 3We noticed the activity programs are a highlight here; could you tell us more about how you tailor daily outings or social events to match the diverse interests of the 97 residents?
- 4With such a highly-rated nursing staff, how do you manage medical monitoring and emergency response during the overnight hours?
- 5Since dining is such a central part of the day, how does the kitchen staff manage meal pacing and ensure that residents with specific dietary needs, like diabetic-friendly options, are well-supported?
- 6How does the dining team ensure that every resident feels acknowledged and well-attended to during busy meal services?
Personalized based on this facility's data
Key Review Excerpts
“The team at Mercer Hill, and more specifically Craig, has been exceptional. They are attentive, compassionate, and truly treat residents with dignity and care.”
“The facility was immaculately clean, beautifully designed and very aesthetically pleasing. I had lunch at the cafe and had a delicious salmon Caesar Salad that was restaurant quality.”
“My mother is relatively new to MH but the food service is super slow. I have seen residents walk out b c they are not acknowledged or waited on for 12-15-20 min (this is no exaggeration).”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Mercer Hill at Doylestown underwent 21 inspections, resulting in 4 clean reports and 40 recorded violations. Findings from these inspections included issues regarding staff certification and training, medication administration protocols, and the documentation of resident support plans.
Jun 30, 2025Routine
A trash bag containing pill packages with resident names and medication names was found unattended and accessible on a medication cart.
The resident-home contract for a resident was not signed by the resident.
A resident's initial medical evaluation did not include information regarding their ability to self-administer medications.
May 8, 2025Routine
Eye drops were found in the medication cart past the manufacturer's 28-day discard limit after opening.
Prescribed medications, including a tablet for cognitive impairment and a dental adhesive for dry mouth, were not administered at the prescribed time.
Apr 29, 2025Routine
Staff left a resident on the toilet for approximately 25 minutes while talking on a phone, failing to provide required ADL assistance.
The resident-home contract was not signed by the resident.
The resident's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
Staff failed to treat a resident with dignity by talking on a phone and leaving the resident unattended while they were visibly struggling in the bathroom.
Dec 2, 2024Routine
A resident's access to their bedroom was impeded by a 'Do not enter' banner hung across the entry.
A resident's medication blister pack was compromised with tape over sections and a punctured pill section.
Oct 31, 2024RoutineCleanReport
No deficiencies found during this inspection.
Sep 18, 2024Routine
The facility did not have a system in place to safeguard residents' money or property.
The criminal background check for one staff person was not located in the employee file.
The facility failed to provide the required minimum hours of direct care staffing for residents with mobility needs.
Jun 26, 2024Routine
A resident did not receive required physical assistance with transferring as indicated in their support plan, and staff attempted to transfer them against their will.
A staff member verbally intimidated and physically mistreated a resident by grabbing their arm and feet and using chastising language during care.
Jun 10, 2024Routine
Resident-home contracts for residents #1, #2, and #3 were not signed by the residents.
Records for residents #1, #2, and #3 lacked signed statements acknowledging receipt of resident rights and complaint procedures.
A direct care staff person lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
A resident's bed featured unsecured bedside mobility devices that created potential entrapment hazards.
Ownership & Operations
Who Operates This Facility
Csw Arbour Square IV Doylestown Lp
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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