Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 69 Google reviews
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Public Google reviewers rate Mercer Hill at Doylestown highly. Reviewers highlight: compassionate and attentive nursing staff, beautiful, clean, and upscale facility design. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Mercer Hill at Doylestown is highly regarded for its beautiful, upscale atmosphere and a compassionate, professional staff that treats residents with dignity. While many families praise the warm community and engaging activities, some residents have experienced slow dining service and a lack of dietary variety for specific needs like diabetes.
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Key Review Excerpts
“The facility was immaculately clean, beautifully designed and very aesthetically pleasing. I had lunch at the cafe and had a delicious salmon Caesar Salad that was restaurant quality.”
“My mother is relatively new to MH but the food service is super slow. I have seen residents walk out b c they are not acknowledged or waited on for 12-15-20 min (this is no exaggeration).”
“Beth and the activities team really go above and beyond to offer a variety of fun outings and enrichment opportunities. Dad regularly attends exercise classes and church service and musical recitals.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Mercer Hill at Doylestown underwent 21 inspections, resulting in 4 clean reports and 40 recorded violations. Findings from these inspections included issues regarding staff certification and training, medication administration protocols, and the documentation of resident support plans.
A trash bag containing pill packages with resident names and medication names was found unattended and accessible on a medication cart.
A resident's initial medical evaluation did not include information regarding their ability to self-administer medications.
The resident-home contract for a resident was not signed by the resident.
Prescribed medications, including a tablet for cognitive impairment and a dental adhesive for dry mouth, were not administered at the prescribed time.
Eye drops were found in the medication cart past the manufacturer's 28-day discard limit after opening.
Staff left a resident on the toilet for approximately 25 minutes while talking on a phone, failing to provide required ADL assistance.
The resident's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
Staff failed to treat a resident with dignity by talking on a phone and leaving the resident unattended while they were visibly struggling in the bathroom.
The resident-home contract was not signed by the resident.
A resident's access to their bedroom was impeded by a 'Do not enter' banner hung across the entry.
A resident's medication blister pack was compromised with tape over sections and a punctured pill section.
No deficiencies are reported in this inspection record.
The criminal background check for one staff person was not located in the employee file.
The facility failed to provide the required minimum hours of direct care staffing for residents with mobility needs.
The facility did not have a system in place to safeguard residents' money or property.
A resident did not receive required physical assistance with transferring as indicated in their support plan, and staff attempted to transfer them against their will.
A staff member verbally intimidated and physically mistreated a resident by grabbing their arm and feet and using chastising language during care.
A direct care staff person lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.
Records for residents #1, #2, and #3 lacked signed statements acknowledging receipt of resident rights and complaint procedures.
Resident-home contracts for residents #1, #2, and #3 were not signed by the residents.
A resident's bed featured unsecured bedside mobility devices that created potential entrapment hazards.
Csw Arbour Square IV Doylestown Lp
for profit
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