Bristol House Memory Care
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 32 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking specialized care for complex dementia, as they have a proven track record with Lewy Body patients. The staff and owners are highly visible and deeply involved in daily care. However, you should verify their current protocols for managing resident-to-resident interactions, as one past incident involving a lack of response to a resident's distress was reported.
Google Reviews
Google Reviews
32 reviews analyzed“Bristol House Memory Care is highly regarded by families for its compassionate, family-owned approach and its specialized ability to care for residents with complex needs, such as Lewy Body Dementia. Reviewers consistently praise the attentive staff and the clean, bright, and welcoming environment, though one critical review raised serious concerns regarding resident safety and management responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Specialized care for complex dementia types
- Clean, bright, and well-maintained facility
- Warm, family-oriented atmosphere
- High-quality, fresh meal service
Concerns
- Resident safety and management responsiveness to incidents
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to every family's feedback; how does that commitment to communication translate to how you update families on daily changes?
- 2The facility looks incredibly bright and well-maintained; what specific routines do you have in place to ensure the environment stays so clean and inviting for the residents?
- 3With your expertise in complex dementia care, how do you tailor daily activities to meet the unique cognitive needs of each resident?
- 4Since the dining experience is such a highlight here, could you tell me more about how the fresh meal service is integrated into the residents' daily schedules?
- 5In the event of a medical emergency or a sudden change in a resident's condition, what are the immediate steps the nursing staff takes to ensure their safety?
- 6How does the staff work to ensure that any incidents or safety concerns are addressed and resolved quickly to maintain the high standard of care residents expect?
Personalized based on this facility's data
Key Review Excerpts
“A lot of memory places won't even take Lewy Body patients. The staff was wonderful and so caring for our relative. They had a lot of activities to keep the patients engaged.”
“The building is immaculate and bright and decorated making you feel very welcome. Our family has a peace knowing our loved one is in their care.”
“The staff, from the receptionist to the caregivers, were exceptional and professional. The lunch looked nourishing and delicious!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2025, Bristol House Memory Care underwent 20 inspections, resulting in 54 documented violations and 2 clean inspections. Reported findings include administrative errors regarding contracts and staff documentation, as well as concerns related to resident notification and the privacy of medication records.
Sep 16, 2025Routine
The home's license inspection summary was not posted in a conspicuous and public place.
The quality management plan lacked resident council meeting minutes and quality management meeting minutes.
The home lacked criminal background checks for Serenity hospice staff providing services to residents.
The administrator's staff list was incomplete and did not include agency staff.
Oct 17, 2024Routine
Resident-home contracts for two residents were not signed by the residents.
The facility failed to run an FBI background check for a staff member who had not held Pennsylvania residency for the two consecutive years prior to employment.
The administrator's staff list was not updated to include recently hired housekeeping and maintenance staff.
Aug 15, 2024Routine
Staff failed to provide immediate access to records and timecards to the Department agent upon request.
The resident-home contract was not signed by the resident, and there was no evidence they were offered the opportunity to sign.
A staff member lacked an acknowledgment of PA residency for over two years and did not have a completed FBI clearance.
A staff member's background check was not completed until after their hire date.
Jul 16, 2024Routine
Neither the resident nor the resident's designated person was involved in the development of the support plan.
Jun 26, 2024Routine
Resident task sheets containing care needs, skin checks, and shower schedules were left unlocked and accessible to residents and visitors in a common area.
Poisonous materials, including various toothpastes and flammable hair spray, were left unlocked and accessible to residents who have not been assessed as capable of using them safely.
An overflowing and uncovered trash can containing breakfast waste was found in the Gold Finch kitchen.
Dec 27, 2023Routine
Violation identified regarding resident care or facility operations.
Violation identified regarding resident care or facility operations.
Violation identified regarding the secure dementia care unit.
Nov 6, 2023Routine
Two toilets in the main hallway bathroom were found without toilet paper.
Medical evaluations for three residents were incomplete, missing information regarding medication self-administration, dietary needs, and immunization history.
A resident's medical evaluation was completed after their admission to the Secured Dementia Care Unit.
Jul 6, 2023Routine
A discontinued medication (Ivermectin) was found in the medication cart.
The controlled substance record for Morphine was missing the date received and received by information, and the quantity recorded was incorrect.
A violation was identified under section 231c, though specific details were truncated in the provided text.
Ownership & Operations
Who Operates This Facility
Bristol House Memory Care LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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