Mustang Creek Estates Allen House 5 and 6
Families consistently rate this highly — reviewers highlight warm, home-like atmosphere. Schedule a visit to confirm the fit.
based on 65 Google reviews
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What this means for your family
This facility is currently experiencing a period of high satisfaction, particularly regarding the warmth of the staff and the quality of the environment. However, families should be diligent in monitoring medication administration and should ask for clarification on their policy regarding annual rate increases to avoid unexpected financial burdens.
Google Reviews
Google Reviews
65 reviews on Google“Families generally praise the facility for its warm, home-like atmosphere and the compassionate nature of the leadership, specifically mentioning the Executive Director. However, while recent reviews are overwhelmingly positive, older reviews and a few recent outliers raise serious concerns regarding inconsistent medication management, staffing shortages, and sudden price increases.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like atmosphere
- Compassionate and hands-on leadership
- Well-maintained grounds and clean facilities
- Attentive and caring house staff
Concerns
- Inconsistent medication administration (mentioned by 2 reviewers)
- Staffing shortages leading to neglected care (mentioned by 3 reviewers)
- Frequent or significant price increases (mentioned by 2 reviewers)
- Inconsistent cleanliness in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about the warm, home-like atmosphere here; what are some of the favorite daily activities or social traditions that the residents enjoy together?
- 2With the leadership being so hands-on, how do you ensure that the care standards and attention to detail remain consistent across all shifts?
- 3Can you walk us through your specific process for medication administration and how you double-check that everything is being managed accurately?
- 4How does the house staff coordinate care during busy times to ensure that every resident's individual needs are met without any delays?
- 5What is the protocol for handling medical emergencies or unexpected health changes during the overnight hours?
- 6We want to make sure we plan for the long term; how do you typically handle updates to service fees or monthly pricing?
Personalized based on this facility's data
Key Review Excerpts
“Every person there was helpful, kind, and incredibly caring toward her and all of us family. They walked us through all aspects of her declining health and care needs with respect and kindness making everything so much easier for us all.”
“The staff had him up and WALKING in no time which is more than the rehabilitation center he came from could do. Every single employee loved and cared for my dad in-law like family.”
“My mother-in-law has been at Mustang Creek for the last few months and is much happier than she ever has been, she lived at her previous facility for seven years and has never had personalized Customer Service like she has at Mustang Creek!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Mustang Creek Estates Allen House 5 and 6 had two recorded violations in June 2021 regarding smoking regulations and lighting standards, both of which were corrected by July 2021. There are currently no active enforcement actions listed for this facility.
Jun 3, 2021Routine
Health Code (2 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted and the Illumination Engineering Society of North America.
Ownership & Operations
Who Operates This Facility
Mce Op Co LLC
for profit
CLERMONT MANAGEMENT LLC
RENEE D RAMSEY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit mce.care
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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